RSS export of job openings - Seulement les offres à la une : No / Entité de rattachement : Safran Aerosystems-->Safran Aerosystems Services Middle East DWV LLC

2026-189268 - Program and Customer Support Manager

Tue, 06 Oct 2026 05:37:07 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Customer services and support/Customer support & services management (CSSM)
Employment type : Permanent
Job details :
- Manage aftermarket programs (in service and/or in development) within their clients' portfolio to ensure customer satisfaction and program profitability in line with the company's objectives, which include: • Working closely with sales, engineering, supply chain, front office and other departments if necessary to ensure that the delivered product meets the contractual and accepted definition by the customer while working to eliminate or adjust process issues that hinder the successful delivery of the client's program commitments. • Determine and monitor key performance indicators (KPIs) related to budget, delivery, warranty and customer satisfaction. • Implement all necessary actions to ensure that the aftermarket budget and customer satisfaction align with the company's objectives. • Economic management of support and service contracts: revenue tracking, cost control, contribution to contract profitability, cash flow management- Develop and maintain relationships with assigned customers, distributors, partners and other Safran companies in the region. - Define and deploy aftermarket strategies, from S1 to S12 within Prompt (Safran's program management repository), for their clients' portfolio. - Align program strategies across Safran Seats Customer Support & Services for their clients' portfolio. - Contribute to responding to RFPs / RFIs / RFQs in the aftermarket market for their clients' portfolio. - Manage with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc.), in-service issues related to their clients' portfolio. - Continuously develop aftermarket program standards as part of continuous improvement efforts.

- Customer oriented - Ability to create strong relationships with their clients - Ability to work in multicultural environments - Knowledge of program/project/contract management - Knowledge of aviation industry and airlines - Proven ability to manage complex projects - Able to communicate clearly and concisely - Able to climb at the right time and at the right level - Able to make decisions/solve problems - Have a good team spirit - Have strong negotiation skills and be comfortable in an adversarial business environment during negotiations - Ability to analyze a complex problem, summarize it and find solutions - Perseverant and resilient - Computer skills: good working knowledge of the standard suite of office software (Word, Excel, PowerPoint). Knowledge of PowerBI will be an asset
City (-ies) : Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
Minimum education level achieved : Master Degree
Language / Level :
English : Fluent

2026-189055 - Customer Support Manager

Fri, 02 Oct 2026 07:27:52 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Customer services and support/Customer support & services management (CSSM)
Employment type : Permanent
Job details :
Summary of Duties: • Responsible for achieving customer satisfaction which is measured through Airframer & Internal Scorecards • Building new and developing long-lasting relationships with customers • Operate as the focal point for all matters specific to their customers • Taking ownership of customers issues and following problems through to resolution • Responsible for keeping accurate records and documenting customer support actions and discussions within CRM platform • Perform on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc. • Generate post visit reports and manage actions and commitments through to completion • Generate Key Performance Indicators (KPI's) • Analyze data to identify trends and areas of improvements • Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims • Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries. • Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions. • Awareness of customers internal issues which may affect the Safran Cabin Services business • Feedback information to Safran Cabin Service sales team on new sales opportunities and Program teams on at-risk parts: PMA, Owner Operator Parts • Awareness of customer support contractual obligations either through the Airframer contracts or specific contracts with a specific customer • Support Field Technical Representatives performing cabin inspections and generating the associated reports • Provide level 1 & 2 technical support using CMM's & technical drawings data • Support STC working parties as required, support Entry into service (EIS) for new aircraft types • Being available in accordance with constraints linked to aftermarket support domain

Education: Bachelor's degree or related field/equivalent experience. Bachelor's preferred Experience: Typically requires 6 years of customer support and services experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Proven ability to manage complex projects, Customer Requests or Concerns. Airline purchasing department experience is advantageous yet not essential. Computer Skills: Proficient with MS Project, competent with MS Office programs Other Skills: Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.
City (-ies) : Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
Minimum education level achieved : Master Degree

2025-164765 - Repair Line Manager

Mon, 21 Sep 2026 08:51:00 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Manufacture assembly and repair/Production/ repair manager
Employment type : Permanent
Job details :
Reporting directly to the Production Manager or to the Repair Station Manager, you will be responsible for all activities of one or more repair production lines. In this scope, you will manage a repair production team with the support of one or more Lead Repair Technician(s). You will also manage the Certification / Return to service activity. Your objectives and Missions: • Manage your team with the aim of meeting objectives for safety, quality, costs and delivery, in line with customer requirements and SAO strategy • Improve performance within your expanded scope of responsibility • Ensure that multidisciplinary teams capitalize on experience and move up the skills chain. Develop versatility, autonomy, cross-functional applicability and innovation, in line with the Safran Together model • Providing a vision and uniting the teams around the entity's challenges. • Ensuring that competencies and resources are maintained at the highest level within the expanded scope. • Ensuring the accessibility and quality of data in the sector. • Guaranteeing the use of and compliance with referential. • Ensuring compliance of all production, processes and the correct application of all directives (Part 145 regulations, HSE, etc.) • Keeping up to date and documentation and procedures relative to your scope • Ensuring the required transformations and change management in line with CSS global requirements MAIN ACTIVITIES Manage the employees within the Production Line team: • Managing a team of Repair Technicians , Leads & dedicated certifying staff when applicable • Guaranteeing a safe environment of work and lead any necessary actions to ensure safety of your team • Organising your teams in a way that promotes multidisciplinary contributions, autonomy, accountability, and cross-functionality with the aim of being agile and adaptable to operational contingencies and (internal and external) customer's needs. • Managing workload-capacity balance In coordination with the production manager • Expressing resource and competency needs for the optimal operation of the department. • Allocating workload based on need & managing priorities within the department. • Managing HR Processes: hiring/on boarding/training, PDR… of the Team. • Managing the competency development of each team member • Identifying training needs, defining training initiatives to ensure the development of the team, and contributing to employee career management. • Maintaining a good social climate within and with your team • Promoting a team operation in accordance with the values of the Safran Together Model • Promoting innovation and support innovative initiative

Budget monitoring Reporting Industrial risk management Scheduling and resources management Ability de analyse, synthesize and propose solution HSE skills
City (-ies) : Dubai
Minimum education level achieved : Bachelor's Degree

2026-188159 - Senior Customer Support Manager

Mon, 21 Sep 2026 08:44:01 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Customer services and support/Customer support & services management (CSSM)
Employment type : Permanent
Job details :
The Customer Support Manager (CSM) monitors the customer contract execution. The CSM is internally in CSS the voice of the Customer and is accountable for the customer satisfaction. Thus, the CSM is the representative of SAO and has a privileged relationship with the client. The CSM is the escalation point for the customer, coordinates issue resolution and meeting with customer such as performance review. CSM must build long-term relationships throughout the customer's organization. Internally the CSM should work closely with all departments involved in the contract and shall maintain strong relationship with the Sales Manager in charge of the account The Senior CSM will also have a management responsibility on the local CSM team based in the middle East. Responsibilities: 1. Be the voice of the customer • Build strong relationships • Share customer's difficulties / expectations within Safran; and act as the escalation point when normal flow does not satisfy • Escalate issues to the appropriate level • Because escalations introduce interruption & demand re-prioritisation, the CSM is expected to exercise mature, proper judgement aligning customer needs, Safran capabilities/resources & good business practices 2. Manage customer contract execution • The CSM acts as the focal point for contract questions / discussions once contract is signed. this role will ensures that we fulfill support requirements towards customers (either through Airframer's contracts or/and specific contracts set with a specific Customer) • Manage customers contract execution: Coordinates specific contract set-up at CSS, Ensure CSS fulfill support requirements, identify risks, monitor profitability, coordinate contracts clauses & remedies application if needed i.e. penalty claims linked with service level as per contractual obligations (Spare, Repairs, reliability) or ensures that remote inventory/loan are properly processed. • Month to month contract profitability/margin monitoring • Ensure the required reporting/KPIs (Customer Dashboard, SF, KPI as per contract) 3. Accountable for customer satisfaction • Act as a facilitator / coordinator/ point of escalation in the resolution of issues and ensure proper follow-up with customers • Define the context and expected actions for ensuring customer satisfaction • Monitor Safran Aerosystems (SAO) performance and identify contributors to low performance. Contribute to development of improvement plans in coordination with the concerned departments and responsible parties, to improve customer satisfaction yielding positive results on satisfaction /Airframers Rating. • Lead the improvement plans to meet contractual commitments towards customer. • Organize regular reviews with customers such as performances reviews and provide adequate reporting (spares delivery, respect of repair Shop Processing time, in-service reliabilities, feedback on current issues, upcoming retrofits, technical action status…).

o Knowledge :  Diploma/Degree : Engineering or at least post graduate degree  Experience : Demonstrable experience working in aerospace /airline industry  General knowledge of aeronautical environment (stakeholders, MRO market),  General knowledge of Civil and Military Aeronautic Regulatory environment,  General knowledge of finance to build/update business plan  Project management basics / ability to manage project  Proficient in Microsoft Office and general knowledge of enterprise resource planning (ERP) software and datamining software. o Skills  Management of local team  Team player with strong presentation, interpersonal, communication, analytical, negotiation and problem solving skills  Self-motivated and able to work independently  Analytical mind  Leadership  Easy relationship with colleagues and customer
City (-ies) : Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
Minimum education level achieved : Master Degree
Language / Level :
English : Fluent

2026-186679 - Sales Director – Middle East, Turkey, Africa & India

Tue, 01 Sep 2026 05:37:11 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Sales / marketing/Sales
Employment type : Permanent
Job details :
Job Purpose The Sales Director is responsible for driving commercial growth, securing aftermarket business, BFE/SSFE/SPE Selections and leading sales activities across the Middle East, Turkey, Africa, and India region. The role is accountable for achieving and exceeding Order Intake, MRO Sales, and overall sales objectives while leading a team of Sales Managers and managing strategic customer accounts directly. The Sales Director develops and executes regional sales strategies, manages key customer relationships, oversees major bid opportunities, and ensures alignment with company objectives and processes of the full sales department. Key Responsibilities Business Development & Sales Performance • Meet and exceed Spares Order Intake, MRO Sales, and overall Sales targets within the assigned region. • Define, adjust, sharpen, and execute the regional sales strategy to address evolving market conditions and customer requirements. • Identify and develop new business opportunities while strengthening existing customer relationships. • Ensure achievement of success-rate objectives on strategic "Must Win" opportunities. • Develop and maintain a robust sales pipeline and accurately manage opportunities through the CRM system. • Monitor market trends, competitor activities, and customer developments to identify growth opportunities. Sales Leadership & Team Management • Lead, coach, and develop a team of Sales Managers. • Set clear sales priorities, objectives, and action plans for the sales team. • Drive sales excellence and accountability throughout the organization. • Manage selected key customer accounts directly and support high-value commercial negotiations. • Foster a high-performance culture focused on customer satisfaction and business results. Customer & Market Management • Coordinate and expand the regional sales network, including distributors, consultants, maintenance centers, and customer representatives. • Maintain strong engagement with customers, prospects, and industry stakeholders. • Influence customer decision-making processes by identifying key internal and external influencers. • Understand customer organizations, key stakeholders, procurement processes, and decision criteria. • Develop and maintain long-term strategic relationships with major accounts. Bid & Contract Management • Monitor and identify relevant Requests for Proposals (RFPs), tenders, and commercial opportunities. • Lead the preparation of bid packages by mobilizing and coordinating the relevant internal stakeholders. • Ensure proposals comply with company and Group requirements. • Submit bids and business cases for the appropriate validation process. • Lead commercial negotiations and support contract closure activities. • Analyze lost opportunities and implement corrective actions to improve future win rates.

Experience • Minimum of 10 years' experience in Sales, Business Development, Key Account Management, or Commercial Management. • Demonstrated success in leading multicultural and geographically dispersed teams. • Proven experience in aerospace, aviation aftermarket, MRO, or a comparable technical industry. • Experience managing complex sales campaigns and strategic customer accounts. Key Competencies Commercial Skills • Strong customer-focused and results-oriented mindset. • Excellent negotiation and influencing skills. • Proven track record of achieving ambitious sales targets. • Strong business acumen, solution approach and strategic thinking. Leadership Skills • Ability to lead, motivate, and develop teams. • Strong stakeholder management capabilities. • Ability to drive cross-functional collaboration. Personal Attributes • Entrepreneurial mindset with a passion for challenges and field activities. • Excellent verbal and written communication skills. • Strong organizational and prioritization abilities. • Autonomous, resilient, and persistent. • Ability to work effectively under pressure. • Strong analytical, synthesis, and problem-solving skills. • Ability to build and maintain long-term business relationships.
City (-ies) : Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
Minimum education level achieved : Master Degree
Language / Level :
English : Fluent
Language / Level :
French : Fluent

2026-184105 - Continuous Improvement Manager

Thu, 16 Jul 2026 05:09:34 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Continuous improvement/Performance improvment management
Employment type : Permanent
Job details :
Project management responsibilities include delivering every project on time within budget and scope. Project leaders should have a technical background as well as be skilled in business management, budgeting and analysis. Must have solid background in continuous improvement methodologies and practice – monitoring and improving organizational processes to ensure maximum efficiency. Excellent research and analysis skills to ensure that workflows are mapped and to remove waste and low-value activities – recommending best practice solutions. Guided by formal kaizen methodologies, incumbent must take the lead in implementing changes, acting as a leader and mentor throughout different areas of the organization. This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. • Setting boundaries of the project with the help of the project sponsor • Implement the structure of the project management (especially the decision-making body – ie Steering Committee) • Ensure that all projects are delivered on-time, within scope and within budget • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility • Ensure resource availability and allocation • Implementing ambitious improvement projects using methods such as Lean Sigma • Supervise projects led by Green Belts (or BB if MBB) and develop their skills • Coordinate internal and external resources for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility • Ensure resource availability and allocation • Develop a detailed project plan to track progress • Use appropriate verification techniques to manage changes in project scope, schedule and costs • Measure project performance using appropriate systems, tools and techniques • Report and escalate to management as needed • Manage the relationship with the client and all stakeholders • Perform risk management to minimize project risks • Establish and maintain relationships with third parties/vendors • Create and maintain comprehensive project documentation • Drive KPIs and continuous improvement across all department of the company. • Responsible for deployment, implementation and adherence to the One Safran development management system. • Responsible to manage the company projects and define budget, drive the investment. • Responsible to implement standard particularly in production lines. • Assists the MD for the company Road Map and to prepare the budget on line with production forecast. • Train and coach the employee for Lean and continuous improvement.

• Knowledge of management system, processes and organizations • Project management and risk management • Firm understanding of process improvement techniques and experience with implementation • Knowledge of the leverages of change in complex organizations • Knowledge of the basics in terms of budgeting and performance management • Lean Sigma tools and methods • Knowledge of various industry • Knowledge of Microsoft Office required
City (-ies) : Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
Minimum education level achieved : Master Degree