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2026-185474 - Indirect Purchaser - Safran Seats Dubai M/F

Tue, 13 Oct 2026 14:00:34 Z

Job field / Job profile : Purchasing/Products and services purchasing
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking an Indirect Purchasing Officer to manage and optimize all non-production purchasing categories, directly supporting operational teams. As part of your responsabilities in this role, you will : • Manage and optimize indirect purchasing commodities on site (maintenance, energy, general services, IT, security, staffing, transport, PPE, general supplies) in line with Group procurement policy. • Source, evaluate and select local and regional suppliers (Middle East), ensuring quality, cost and delivery performance. • Negotiate offers, contracts and commercial terms, optimizing Total Cost of Ownership (TCO). • Monitor supplier performance (KPIs, improvement plans, risk management). • Ensure compliance of purchases with local UAE regulations (customs, import, labour law, ESG requirements). • Collaborate with site operational teams (production, maintenance, HR, finance) to identify needs and prioritize procurement actions. • Contribute to Safran Seats & Group-level harmonization and digitalization projects for indirect procurement. • Report site procurement activity (savings achieved, performance indicators, supplier risks) to Procurement Management.

- Master's degree or equivalent (Business School, Engineering School, or University) with a specialization in Procurement/Supply Chain, or equivalent experience - 5 to 10 years' proven experience in indirect procurement, ideally within an international industrial environment - Proficient in all aspects of indirect purchasing tools and methods, including: sourcing, negotiation, contract management - Strong ability to perform Total Cost of Ownership (TCO) analysis - Skilled in supplier performance management and risk assessment - Fluent professional English - French and/or Arabic language skills are desirable - Demonstrated experience working cross-functionally - Strong culture of continuous improvement and empowerment
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-182530 - Financial Controller M/F - Safran Seats Dubai

Tue, 13 Oct 2026 13:59:30 Z

Job field / Job profile : Finance and management/Management control
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking a Financial Controller based in Dubaï – a key role at the heart of our growth. You'll have the unique opportunity to build the entity's financial controlling processes from the ground up, setting it up for success, which you will then maintain in execution mode. Your main responsabilities will be as follows : - Set up and maintain Financial controlling processes for Safran Seats Dubai Plant. - Support local CEO for all Finance related matters and act as business partner to foster performance of the plant. - Ensure appropriate reporting to shareholder and provide support for the consolidation of activities into Safran Seats. On a day-to-day basis, here are your main tasks : • Pilot industrial and financial KPIs, implement new monitoring tools. • Analyse finance performance (budget follow-up, efficiency analyses, EBIT, cash and various analysis). • Manage month end closure tasks; Sales and Margin analyses, P&L, variances, Overheads, Balance Sheet analyses and monitoring of provisions. • In charge of reporting all of the required analysis as well as feeding the reporting system to the group. • Assist with budget, forecasting and mid-term plan campaigns. • Assist CFO during the Audit & Internal Control campaigns.

• Master degree in finance or accounting • 3-5 years of experience in an international company • Experience in manufacturing cost controlling will be an asset • Strong Excel skills and experience with ERP will be appreciate • English fluent, French can be an asset
City (-ies) : Dubai
Minimum education level achieved : Master Degree
Language / Level :
English : Bilingual
Language / Level :
Arabic : Beginner

2026-187632 - IT Site Manager - Safran Seats Dubai M/F

Tue, 13 Oct 2026 13:57:56 Z

Job field / Job profile : IT/IT entity manager
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. To join this exciting new journey, we are now seeking an experienced IT Site Manager to act as the primary IT representative for our new facility in Dubai. As a member of the team, you will ensure the delivery of high-quality IT services, drive operational excellence, and serve as the key liaison between local business teams and central IT functions Your key responsibilities will include : 1. Site IT Operations & End User Support • Ensure the effective delivery of IT services to all site users. • Act as the escalation point for major incidents and business-critical issues. • Coordinate local support resources and service providers to maintain operational continuity. • Drive user satisfaction through responsive support and continuous service improvement. • Support the deployment of new technologies, digital initiatives, and workplace solutions. • Guarantee compliance with corporate IT standards and security policies. 2. Administrative & Governance Activities • Manage local IT budgets, assets, contracts, and vendors. • Maintain accurate documentation of IT assets, processes, and service procedures. • Ensure compliance with internal controls, audits, and cybersecurity requirements. • Monitor and manage local IT expenditures and operational commitments. • Participate in governance reviews and operational committees. 3. Reporting & Performance Management • Prepare and present regular operational reports to site management and IT leadership. • Track and communicate KPIs related to incidents, requests, service levels, costs, risks, and project status. • Identify trends, service issues, and improvement opportunities. • Provide visibility on site priorities and operational challenges. 4. Coordination with Central IT Teams • Represent site requirements and priorities within central IT organizations. • Ensure efficient communication between business stakeholders and corporate IT teams. • Coordinate infrastructure, cybersecurity, application, and digital transformation projects. • Facilitate the implementation of global initiatives while considering local operational constraints. • Support major IT changes and ensure successful adoption by end users.

- Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related discipline - 7 to 10 years of experience in IT operations, infrastructure, service delivery, or IT management roles within an international context. - Proven track record supporting manufacturing, industrial, or multi-site environments. - Experience managing stakeholders at both operational and management levels, with strong coordination skills across cross-functional teams and external service providers. - Solid knowledge of IT Service Management (ITIL principles preferred), and strong understanding of workplace services, infrastructure, networking, cybersecurity, and end-user computing. - Excellent communication and presentation skills, with strong analytical, organizational, and problem-solving abilities. - Customer-focused, hands-on and proactive leader with effective interpersonal and relationship-building skills. - Able to work successfully in matrix and multicultural organizations; resilient, adaptable, and results-oriented.
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-184153 - Industrial Projects Leader - Safran Seats Dubai

Tue, 13 Oct 2026 13:49:57 Z

Job field / Job profile : Industrial engineering/Industrialization leader
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking an Industrial Projects Leader – a key role at the heart of our growth. You'll have the unique opportunity to lead the industrialization of aircraft seat assembly programs (YC & BC), acting as the voice of the industrial function from manufacturing development (head of version) through to series production. The scope of the role starts with the industrial planning of new aircraft seat assembly programs and product evolutions, and ends with delivery into series production on time, on quality, and within cost constraints. You will oversee industrialization projects in close collaboration with Engineering/Design Office, Methods/Industrial Engineering, Production, Quality, Purchasing, and Supply Chain. You main tasks will include : • Define and manage the industrialization schedule (milestones, deliverables, resources) in line with the customer program schedule and Safran procedures. • Own QCD (Quality – Cost – Delivery) performance for the project and report to Management and the Program Manager. • Lead project review meetings (milestone reviews, industrialization gates) and report to stakeholders. • Identify and assess project risks; define and track corrective action plans. • Lead the design and validation of assembly routings, workstations, tooling, and production equipment dedicated to aircraft seat assemblies. • Coordinate manufacturing process FMEA studies, industrial feasibility assessments, and industrial validation plans (PPAP / FAI - First Article Inspection). • Oversee the setup of assembly lines/cells (layout, ergonomics, flow, target takt time) in coordination with Methods and Production. • Ensure control of critical processes and compliance with aerospace certification requirements (Part 21/145, EASA/FAA as applicable). • Act as the interface between Engineering/Design, Methods, Production, Quality, Purchasing, and Supply Chain throughout the project. • Manage suppliers and subcontractors involved in industrialization as needed (specifications, development plans, performance follow-up). • Represent Industrialization in discussions with stakeholders. • Capture project lessons learned and contribute to improving industrialization standards. • Participate in Lean Manufacturing initiatives and the optimization of assembly processes.

• 5–10 years' experience in industrial project management within aerospace or a demanding industrial sector (e.g., automotive, rail, equipment manufacturing) • In-depth knowledge of industrialization tools and methods (FMEA, PPAP, FAI), manufacturing routings, control plans, and aerospace quality standards (AS/EN 9100) • Proven expertise in the industrialization of mechanical and assembled products, including wiring/cabling • Strong project management skills (MS Project; PMI, Agile, Lean methodologies) • Engineering degree (or equivalent Master's) in mechanical, industrial, aerospace, or manufacturing disciplines • Fluent in English Skills & Competencies: • Demonstrated leadership in cross-functional teams without direct authority • Strong analytical and problem-solving abilities • Commitment to continuous improvement and empowerment culture • Excellent communication, interpersonal, and networking skills • Ability to drive innovation and promote shared vision within teams
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-187549 - Head of Final Assembly Operations - Safran Seats Dubai

Tue, 13 Oct 2026 13:48:40 Z

Job field / Job profile : Manufacture assembly and repair/Production/ repair director
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking a Head of Final Assembly Operations - a key role at the heart of our growth. As Head of Final Assembly Operations, you will have full accountability for the performance and continuous improvement of all assembly production lines for aircraft seats, overseeing delivery, quality, safety and efficiency to meet both regulatory demands and customer expectations. Your key responsabilities will include : - Manage all aspects of the final assembly of aircraft seats, from work-in-progress to finished product handover, ensuring safety, quality, cost and on-time delivery targets. - Lead, develop, and motivate a large production team including assembly managers and training school leadership to foster a high-performance culture. - Collaborate with cross-functional departments – including Quality, Methods/Industrial Engineering, Maintenance, Supply Chain, Program Management and Customer Support – to deliver streamlined processes and optimal results. - Oversee and improve final assembly processes, including line balancing, takt time, lean manufacturing and continuous improvement initiatives in line with aerospace standards. - Champion and validate assembly procedures, standard operating procedures, work instructions and compliance throughout the assembly value flow. - Monitor performance metrics (OTD, FPY, scrap/rework, productivity) and drive action plans using daily QRQC levels. - Ensure effective on-site customer interface and communications related to the final assembly process to deliver outstanding customer satisfaction. - Directly manage the Training School, setting objectives and ensuring workforce upskilling, technical certification, and alignment to production requirements. - Validate annual training plans/budgets and guarantee strong coordination between Training, Production, and Methods teams. - Ensure operational compliance with aerospace regulations, airworthiness, EHS and certification standards.

- Master's in Engineering/Manufacturing preferred; proven equivalent experience considered - Demonstrated experience in leading assembly or production teams within aerospace or a similarly regulated industry. - Strong expertise in manufacturing leadership, lean manufacturing, line balancing, and process improvement. - Deep technical understanding of complex mechanical assemblies, aerospace processes, product certification and airworthiness. - Proven leadership and people management with a proven track record in developing and motivating teams. - Excellent relationship-building and stakeholder management—internally and with customers/suppliers. - Strong analytical, problem-solving, and decision-making abilities. If you are a strategic operations leader seeking the opportunity to help shape a new industrial site and make your impact in the global aerospace sector, we encourage you to apply!
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-185784 - Supply Chain Director - Safran Seats Dubai M/F

Tue, 13 Oct 2026 13:48:00 Z

Job field / Job profile : Supply chain/Supply chain manager
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking Supply Chain Director - a key role at the heart of our growth. As a member of the leadership teams, you'll be responsible for the end-to-end Supply Chain performance of the site - both financially and operationally, as we launch and secure our Dubai operations. Your key responsabilities will include : - Strategic Leadership: Develop and implement supply chain strategy and goals in line with both local business needs and our global Safran Seats Supply Chain strategy. Translate business objectives into actionable goals for your team. - Performance-Driven Culture: Set, track, and exceed ambitious targets through smart objectives and clear KPIs. Ensure operational excellence via robust, scalable, and sustainable processes. - Data-Informed Decisions: Measure and analyze performance through the site's balanced scorecard. Lead root cause analysis and implement strategic action plans to close performance gaps. - Integrated Business Planning: Own and coordinate demand, product, and capacity planning to ensure customer and business requirements are met, now and in the future. - Operational Oversight: Oversee day-to-day supply chain, planning, procurement, and logistics activities, ensuring agility and efficiency at every touchpoint. - Continuous Improvement: Champion best-in-class procurement and inventory management, foster localisation initiatives (migration / transfer activities between various facilities), and embrace digitalization in line with our industry-leading roadmap. - People First: Build and nurture a culture of safety, compliance, and personal development, ensuring your team has the resources and growth opportunities to excel. - Compliance & Efficiency: Ensure adherence to UAE customs and global trade requirements and maintain high warehouse and inventory standards. - Digital Transformation: Drive data accuracy and process digitalization to fit evolving business needs and our SC4.0 roadmap.

- Extensive Supply chain management experience in a manufacturing environment - Proven ability to devise and implement Supply Chain strategies - Strong customer focus; skilled at building strategic, long-term supplier partnerships - Proven experience working in a matrix management structure (cross-functional teams and global networks) - APICS / CPIM professional qualification highly preferred. - Proficient with ERP systems, supplier portals, and standard desktop tools and Solid knowledge of MRP2 principles The ideal candidate has excellent analytical skills with keen attention to detail, a strong sense of accountability, and a results-oriented mindset. They bring energy and enthusiasm to process improvements, and are committed to coaching and mentoring future leaders within the supply chain function. If you are ready to drive excellence and shape the future at Safran Seats Dubai, join us !
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-184678 - Customs & Trade Operations Lead - Safran Seats Dubai M/F

Tue, 13 Oct 2026 13:47:18 Z

Job field / Job profile : Supply chain/Transport & customs manager
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking a Customs & Trade Operations Lead – a key role at the heart of our growth. You'll have the unique opportunity to develop and implement customs and trade operational procedures, define operational customs and compliance requirements, and escalate customs compliance risks impacting operations as we launch and secure our Dubai operations. Your key responsabilities will include : Customs Operations Management: - Establish and maintain customs and trade processes for Safran Seats Dubai. - Ensure efficient import/export of materials, equipment, spare parts, and products. - Coordinate customs clearance with brokers, forwarders, and logistics partners. - Ensure accurate, compliant customs declarations. - Minimize customs-related delays for production, procurement, and customer - operations. - Maintain operational readiness for inbound and outbound logistics. Process Development & Industrialization: - Develop and maintain SOPs for imports, exports, temporary admissions, repairs/returns, re-exports, intercompany shipments, freezone, and sample/prototype shipments. - Define roles, responsibilities, and process controls. - Build scalable customs processes for future growth. - Support digital tool and workflow automation implementation. - Integrate customs requirements into ERP and logistics systems. Customs Compliance & Governance: - Ensure compliance with UAE and international customs/trade regulations. - Maintain records per legal retention requirements. - Develop controls for declaration accuracy; conduct compliance reviews and audits. - Support Safran Group trade compliance and coordinate corrective actions for compliance gaps. Training & Awareness: - Develop and deliver customs compliance and operational training. - Train logistics, procurement, and operations teams on customs procedures. - Promote compliance culture through operational best practices and support onboarding of new employees.

- Bachelor's Degree in Supply Chain Management, Logistics, International Trade, Business Administration or equivalent. - Minimum 8–12 years of experience in logistics, customs, import/export operations or international trade. - Experience establishing customs processes within a manufacturing or industrial environment. - Experience working directly with customs brokers, freight forwarders and customs authorities. - Experience supporting production and customer delivery environments. The ideal candidate has ERP experience (Infor M3 preferred), strong logistics and freight management knowledge, and expertise in process mapping and procedure development. They bring a pragmatic, operational mindset, are analytical and detail-oriented, and excel in planning, organization, communication, and cross-functional stakeholder management.
City (-ies) : Dubai
Minimum education level achieved : Bachelor's Degree

2026-188043 - Head of Training School - Safran Seats Dubai M/F

Tue, 13 Oct 2026 13:46:51 Z

Job field / Job profile : Manufacture assembly and repair/Production/ repair manager
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking a Head of Training School – a key role at the heart of our growth. As the Head of Training School, you will lead and develop the training organization supporting Final Assembly Lines/Cells and Sub-Parts Assembly, ensuring that all trainers and operational staff are equipped with the skills, competencies and certifications required to meet safety, quality and production requirements. Your key responsibilities will include: - Leading and managing a dedicated team of trainers, setting objectives and providing ongoing coaching and feedback. - Defining and deploying the training strategy and curriculum for Final Assembly and Sub-Parts Assembly, aligned with production and quality standards. - Designing and implementing new or improved training programmes, materials, and methods based on evolving product and process needs. - Managing the Training School's operational budget, including facilities, equipment, and coordination with external training providers. - Overseeing training and accreditation requirements for all direct staff, ensuring compliance with aerospace standards and customer expectations. - Sharing best practices with other training schools across the Safran organization. - Coaching and developing trainers to elevate on-the-job training capability. - Deploying digital and Industry 4.0 tools to modernise workforce upskilling. - Anticipating ramp-up, attrition and skills evolution through a structured, medium-term training plan. - Ensuring training covers core operational topics such as quality, HSE, and other critical aerospace requirements. - Communicating and presenting training plans, progress, and outcomes to Asembly leadership and stakeholders.

- Proven experience leading and managing training teams or a training school, ideally in a production environment. - Strong ability to motivate and develop trainers and cross-functional teams. - In-depth understanding of Final Assembly and production processes. - Solid experience in curriculum design and training programme development. - Change management expertise and experience successfully implementing -improvement projects. - Formal training or Train-the-Trainer qualification. - Experience with aerospace training accreditations and certification requirements could be a plus - Familiarity with digital or Industry 4.0 training tools (desirable). - Analytical skills and experience in monitoring training effectiveness using data and KPIs.
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-188042 - Manufacturing Engineer & Continuous Improvement Manager - Safran Seats Dubai M/F

Tue, 13 Oct 2026 13:46:19 Z

Job field / Job profile : Industrial engineering/Industrial methods & digital tools engineering
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking a Manufacturing Engineering & Continuous Improvement Manager – a key role at the heart of our growth. In this role, you will act as the senior voice of the industrial function, ensuring that new products and product changes are successfully industrialized and launched into production, while driving a structured, sustainable continuous improvement culture across the site. Your key responsibilities will include : - Leading, coaching, and developing a multidisciplinary team of Manufacturing Engineers and Industrial Project Leaders. - Managing the industrialization of new and evolving products from development through to series production, ensuring governance and Quality, Cost, Delivery (QCD) performance. - Designing and validating assembly routings, workstations, tooling, and production equipment in collaboration with internal teams. - Conducting and overseeing manufacturing process studies, feasibility assessments, and validation plans (APQP, PFMEA, PPAP, FAI). - Setting up and optimizing assembly lines/cells, focusing on layout, ergonomics, flow, and takt time. - Ensuring compliance with critical processes and aerospace certification requirements. - Planning and deploying the site's continuous improvement roadmap, guiding improvement project teams using Lean Six Sigma and structured problem-solving methodologies. - Identifying and managing operational and project risks, and facilitating communication with internal and external stakeholders. - Analyzing the benefits and impact of improvement projects across financial and customer metrics.

- Degree in Mechanical, Manufacturing, Industrial, or Aerospace Engineering (Master's level preferred). - 8 to 12+ years of experience in manufacturing engineering, industrialization, or continuous improvement, ideally in aerospace or a comparable manufacturing environment. - Proven experience managing and developing engineering or project teams, including appraisals and resource planning. - Proficiency with industrialization tools and methods (APQP, PFMEA, PPAP, FAI, line balancing). - Demonstrated experience with Lean Six Sigma or equivalent improvement projects. - Working knowledge of aerospace quality standards (AS/EN 9100) and certification requirements (Part 21/145, EASA/FAA). -Experience in value-stream mapping, QRQC, and problem-solving methodologies (such as 8D). - Professional level English proficiency
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-189397 - Logisitics Manager M/F

Tue, 13 Oct 2026 13:39:40 Z

Job field / Job profile : Supply chain/Logistics manager
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking a Logistics Manager – a key role at the heart of our growth. Your key responsibilities rill include: - Defining and implementing warehousing and transport strategies to achieve efficient and service-oriented logistics operations. - Leading, coaching, and developing a team of logistics professionals, promoting a “safety first” culture and ensuring HSE compliance in all activities. - Overseeing all warehouse functions: goods receiving and inspection, kit prep for production, dispatch operations, inventory management, and freight forwarder management. - Ensuring site compliance with UAE Free Zone, customs, trade, and excise regulations. - Managing inventory accuracy with robust cycle counts, process optimization, and reporting, including root cause analysis and action planning. - Maintaining up-to-date logistics data in ERP systems to enhance process compliance and stakeholder visibility. - Planning resources to meet daily logistics volume targets, building and updating load/capacity forecasts. - Developing, monitoring, and controlling the logistics budget, including transport and packaging spend. - Collaborating on freight provider selection and managing relationships with indirect procurement. - Documenting all logistics processes within the One Safran Referential and ensuring compliance with quality and customs standards. - Training logistics staff on processes and tools and fostering a culture of continuous improvement and digital transformation. - Leading QRQC (Quick Response Quality Control) activities and driving operational problem resolution.

- Substantial experience in warehouse and transport management, ideally in a manufacturing environment. - Proven knowledge of inventory control, compliance with local and international standards, and ERP/WMS/TMS systems. - Strong leadership skills, able to motivate, train, and manage multi-national teams. - Experience developing and managing budgets and indirect procurement spend. - Advanced analytical and reporting abilities, with excellent communication and relationship-building skills. - Strong commitment to HSE, continuous improvement, and digital transformation. - Familiarity with UAE customs procedures and warehouse automation/lean practices is a plus. Ready to join us in shaping aviation excellence in the Middle East? Apply to become a part of Safran Seats Dubai !
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-189803 - External Supply Planning Manager M/F

Tue, 13 Oct 2026 13:31:00 Z

Job field / Job profile : Supply chain/Scheduler
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking an External Supply Planning Manager – a key role at the heart of our growth. The objective is to lead the operational and tactical planning of externally supplied components and materials, ensuring uninterrupted production through effective supplier management in collaboration with the strategic Purchasing organisation Your key responsibilities will include: - Leading daily and weekly procurement activities, ensuring alignment with ERP-driven production schedules. - Ensuring timely placement, maintenance, and follow-up of purchase orders to both internal and external suppliers. - Managing supplier priorities, shortage routines, and orderbook performance in line with changing production requirements. - Providing supply chain input for strategic sourcing and supplier selection decisions. - Monitoring supplier capacity against rolling forecasts and working with international teams to address any shortfalls or disruptions. - Maintaining critical supplier risk registers and operational mitigation plans. - Ensuring procurement processes are documented and compliant with Internal Referential standards, driving continuous and digital improvement in line with business transformation initiatives. - Tracking and managing procurement KPIs and on-time delivery metrics. - Coaching, developing, and supporting a team of approximately five, setting performance goals, and ensuring staff development.

- Minimum 5 years' experience in procurement planning and supplier management, preferably in a manufacturing environment. - Strong technical expertise with ERP/MRP systems, supplier portals, and supply chain analytic tools. - Solid knowledge of inventory planning methods, demand and supply analysis, and risk mitigation strategies. - Experience in supplier relationship and performance management, including escalation and recovery plans. - Demonstrated ability in structured problem-solving and experience with lean practices; greenbelt qualification a plus. - Advanced skills in Microsoft Office and relevant analytical/management software. - Excellent interpersonal, planning, and communication skills with the ability to coach, lead, and develop a team.
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-189802 - Production Planning & Control Manager M/F

Tue, 13 Oct 2026 13:30:30 Z

Job field / Job profile : Supply chain/Mps planner
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking a Production Planning & Control Manager – a key role at the heart of our growth. The objective is to lead the site's short term planning function, converting the Master Production Schedule into executable and enabled production schedules for all work centres. Your key responsibilities will include: - Leading daily and weekly production scheduling activities in alignment with ERP requirements and the Master Production Schedule (MPS). - Translating mid-term MPS plans into actionable shop-floor schedules, accounting for available capacity and part enablement. - Defining scheduling time fences and rules in coordination with Operations and Logistics teams. - Managing work center prioritization, balancing resources, and addressing delivery and efficiency targets. - Identifying and coordinating responses to component shortage risks, supporting material flow and expediting actions as required. - Overseeing planning parameter reviews, including ERP data accuracy and planning metrics. - Driving daily and weekly planning reviews, monitoring schedule adherence and coordinating recovery actions. - Supporting the implementation of engineering changes in the ERP for new and existing production programs. - Managing supply chain elements for shop floor execution and resolving Manufacturing Order issues. - Ensuring all Production Planning & Control (PPC) processes are properly documented and compliant with business and quality standards. - Leading continuous improvement initiatives, supporting digital transformation, and promoting lean methodologies across planning activities. - Coaching and developing a team of 3-4 Production Schedulers, ensuring effective performance and workload management.

- Minimum 5 years of experience in production planning and shop floor scheduling management, preferably in aviation or a similar regulated environment. - Strong knowledge of ERP/MRP systems for Material Management and Production Planning. - Proven ability to drive measurable improvements in production planning metrics. - Experience in capacity planning and ability to develop recovery plans. - Advanced user of Microsoft Office and basic analytical software tools. - Excellent interpersonal skills and attention to detail. - Strong sense of accountability, ownership, and resilience, with experience leading team performance and coaching staff
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-189801 - Sales & Operations Planning and Master Scheduling Manager M/F

Mon, 12 Oct 2026 15:42:27 Z

Job field / Job profile : Supply chain/S&OP manager
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. We are now seeking a S&OP and Master Scheduling Manager. You will drive the business unit's S&OP process, ensuring alignment of customer demand assumptions across Safran Seats sites and the creation of supply plans for Dubai. Your Key responsabilities will include : Sales & Operations Planning - Own and coordinate the local S&OP process, ensuring alignment with central Supply Chain procedures and governance throughout the monthly cycle. - Lead and facilitate S&OP forums, establishing clear roles, timely input/output delivery, and communicating decisions effectively. - Participate in global Demand Reviews (France/US), challenging sales plan assumptions and representing Dubai business unit's interests. - Lead scenario planning activities locally and across business units to support decision-making for new or changing programs. - Align site supply plans with Engineering Program schedules for new products or changes to existing programs. - Translate unconstrained demand into a capacity- and constraints-based finite supply plan. - Identify ERP load gaps from new programs and define mitigating actions for long lead-time components. Supply & Capacity Management - Review and assess mid- and long-term capacity scenarios with Operations to ensure proper production and labor plans. - Identify bottlenecks or capacity constraints early to protect supply and demand plans. - Develop localized processes to analyze and address indirect constraints Master Production Scheduling - Create, update, and maintain the Master Production Schedule (MPS) for Dubai Final Assembly, driving accurate MRP inputs into the ERP system. - Forecast resource needs (manpower, lines, shifts), communicate requirements to Operations, and align load levelling targets. - Lead weekly MPS review meetings with cross-functional stakeholders, validate any rescheduling, and recommend solutions for backlog or supply chain delays. Inventory Planning - Prepare and update BU rolling inventory forecasts, align with defined planning cycles. - Drive inventory optimization action plans, collaborating with other functions to ensure execution and timely follow-up. - Validate ERP flow parameters against actuals and propose safety stock policies based on variability analysis. - Analyze obsolescence and manage stock reallocation or removal as needed through proper governance. Planning Process Management - Ensure all S&OP and MPS processes are documented within internal Referential - Promote continuous improvement, partnering with Methods & Tools to drive transformation and digital initiatives

- At least 5 years' experience leading Sales & Operations Planning or Master Scheduling in a complex manufacturing environment, ideally across a multi-site global network - Strong technical competence in ERP/MRP systems for Material Management and Production Planning - Demonstrated capability in capacity planning, as well as recovery scenarios and readiness assessments - Advanced analytical abilities, with experience managing processes using measurable improvements - Experience in lean practices or structured problem-solving (such as 8D) is an advantage - Professional qualification such as APICS/CPIM is desirable - Strong understanding of Integrated Business Planning and link of SOP to financial decision making
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-189720 - Représentant Programme Services Moteurs de Forte puissance à Dubaï F/H

Mon, 12 Oct 2026 07:30:20 Z

Job field / Job profile : Programs/Program manager level 4
Employment type : Permanent
Job details :
Au sein de la direction des programmes Moteurs de Forte Puissance, la mission du Représentant Programmes Services MFP (GE90/GP7000) basé à Dubai est : a) D'assurer le support au shop Emirates dans sa montée en cadence de SV HPC /LPC sur le GE90 et GP7000, en lien avec l'engineering SQY : • Mettre en œuvre du contrat d'offload signé avec GE • Mettre en place un S&OP afin de bien aiguiller les flux pièces, le présenter et le rappeler au Store front GE • Faire le lien entre les équipes GE/Emirates à EEMC et les équipes SQY (PO, workscope, slot) b) D'être l'Interface entre Emirates (EEMC) et SQY pour les modules qui sont réparés par SQY c) D'assurer la coordination avec le CPM GE en charge de l'Airlines Emirates dans l'application des obligations contractuelles du contrat de Services Emirates: • Suivi du plan de déposes et retraits des moteurs Emirates (SV vers Wales/TEXL + activité Shop Emirates pour essayer d'améliorer le prévisionnel SV et Chiffre d'affaires) • Suivi des litiges avec GE • Relais local pour les demandes de validation client DR et swap proposal d) D'assurer la coordination avec les CPM GE des zones Middle East et APAC, en charge de la relation clients pour Emirates et les autres Airlines des 2 zones et de la gestion des contrats de Services de ces Airlines : • Lien avec les SV Manager SQY dans le pilotage des SV de ces Airlines (garant de l'application des obligations contractuelles et maitrise des couts/TAT) • Participer aux revues de TAT & couts (induction, revue intermédiaire et clôture) organisées et pilotées par le SVM en tant que garant de la tenue des objectifs du programme • Escalader les écarts et besoins d'arbitrage éventuels • Négociation avec le CPM GE les remplacements de pièces qui seraient en dehors de nos règles contractuelles/picking rules (pour limiter le cout de nos SV) • Gestion des contrats de services en lien avec le CPM GE : - Consolidation du plan de dépose en lien avec Fleet Management/LPE - Suivi des revenus prévisionnels long terme & réalisation - Renforcer la communication avec Les CPM des Airlines locales - Mettre en place des revues avec les CPM de la zone et les Fleet Managers pour avoir une meilleure connaissance des plans de déposes/d'opérations de ces Airlines (quaterly) - Récupérer le détail des heures volées par ces Airlines tous les mois et vérifier que les évolutions de revenus à l'heure de vol sont bien appliquées (en fonction des négociations) et/ou toute anticipation de négociation avec ces clients - En s'appuyant sur les informations de SQY, communication TAT HPC/LPC à partager avec les CPM des zones pour mettre en valeur les améliorations de nos TAT (if any) - Obtenir de la part des CPM GE les explications et/ou justificatifs en cas de questionnement sur les revenus à l'heure de vols et/ou autres éléments de revenus. - Piloter les taux à l'heure de vols (taux bruts/taux sévérisés) pour mise à jour des BP (2 fois/an)

• Connaissance fonctionnement moteur / pièces et fonctionnalités, Connaissance du fonctionnement MRO en Part 145, Compréhension des documents techniques: Manuel, SB… • Sens du Client final et du partenariat avec GE. • Capacité à interagir quotidiennement en anglais par écrit et par oral. • Forte capacité d'analyse et de synthèse sur des problématiques techniques, opérationnelles et financières. • Capacité à travailler en fonctionnement transversal avec de nombreuses entités de Safran Aircraft Engines • Capacité à manager des sujets en mode pilotage de projet • Capacité de négociation /Management transverse/ Autonomie et rigueur
City (-ies) : Dubaï
Minimum education level achieved : Master Degree

2026-189395 - Industrial Method and Tools Manager M/F

Tue, 06 Oct 2026 21:07:23 Z

Job field / Job profile : Industrial engineering/Industrial methods & digital tools engineering
Employment type : Permanent
Job details :
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub. Here, our teams will deliver top-tier Business and Economy Class seats, supporting airline partners. To join this exciting new journey, we are now seeking an Industrial Method and Tools Manager – a key role at the heart of our growth. Your key responsibilities will include: - Supporting the deployment of the Safran Seats standard ERP solution (Infor M3) and associated systems for all industrial processes, including user testing, data migration, training material development and delivery, and cutover planning. - Aligning local process standards with the Safran Seats ERP Core Model, building and maintaining a strong network with other Safran Seats sites to ensure adherence to business standards and consistent ways of working. - Establishing and developing a super user network across local industrial teams (Manufacturing Engineering, Production, Planning & Scheduling, Procurement & Purchasing, Logistics & Warehousing) to drive process excellence. - Leading and managing ERP improvement projects, monitoring progress and outcomes, supporting the analysis and resolution of system anomalies, and ensuring data accuracy within the ERP to drive correct demand and supply planning. - Contributing to ERP roadmap decisions and upgrades by representing local business needs within the Safran Seats Design Authority. - Defining and deploying the Dubai Industrial 4.0 digital strategy, leading integration and optimization of digital tools (Factory Track, MES, Supplier Portal, Supply Chain Cockpit, etc.), and collaborating with central teams to leverage latest developments and best practices. - Ensuring business users receive effective training and support in utilizing digital solutions, and leading the identification and implementation of appropriate tools for evolving business needs. - Owning local Supply Chain Process Review and Risk Register governance, acting as the OneSafran Supply Chain referent, and ensuring all processes are documented and compliant with quality standards and OneSafran requirements. - Driving a culture of continuous improvement, leading transformation projects to elevate supply chain maturity and achieve Aeroexcellence standards, and actively fostering knowledge sharing within Safran Seats process networks.

- Minimum 5+ years of experience in Industrial Supply Chain, preferably within the aviation industry. - Strong knowledge and hands-on experience with ERP/MRP systems (Infor M3 experience preferred), including analysis and process design. - Demonstrated experience in project management, especially in ERP deployment or migration. - Familiarity with deployment and use of common supply chain digital tools such as WMS, Factory Track, TMS, and Supplier Portals. - Skills in end-user training and system adoption. - Advanced proficiency in Microsoft Office and standard business applications. - Excellent interpersonal and communication skills, with the ability to coach and mentor team members and lead through periods of change.
City (-ies) : Dubai
Minimum education level achieved : Master Degree

2026-189268 - Program and Customer Support Manager

Tue, 06 Oct 2026 05:37:07 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Customer services and support/Customer support & services management (CSSM)
Employment type : Permanent
Job details :
- Manage aftermarket programs (in service and/or in development) within their clients' portfolio to ensure customer satisfaction and program profitability in line with the company's objectives, which include: • Working closely with sales, engineering, supply chain, front office and other departments if necessary to ensure that the delivered product meets the contractual and accepted definition by the customer while working to eliminate or adjust process issues that hinder the successful delivery of the client's program commitments. • Determine and monitor key performance indicators (KPIs) related to budget, delivery, warranty and customer satisfaction. • Implement all necessary actions to ensure that the aftermarket budget and customer satisfaction align with the company's objectives. • Economic management of support and service contracts: revenue tracking, cost control, contribution to contract profitability, cash flow management- Develop and maintain relationships with assigned customers, distributors, partners and other Safran companies in the region. - Define and deploy aftermarket strategies, from S1 to S12 within Prompt (Safran's program management repository), for their clients' portfolio. - Align program strategies across Safran Seats Customer Support & Services for their clients' portfolio. - Contribute to responding to RFPs / RFIs / RFQs in the aftermarket market for their clients' portfolio. - Manage with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc.), in-service issues related to their clients' portfolio. - Continuously develop aftermarket program standards as part of continuous improvement efforts.

- Customer oriented - Ability to create strong relationships with their clients - Ability to work in multicultural environments - Knowledge of program/project/contract management - Knowledge of aviation industry and airlines - Proven ability to manage complex projects - Able to communicate clearly and concisely - Able to climb at the right time and at the right level - Able to make decisions/solve problems - Have a good team spirit - Have strong negotiation skills and be comfortable in an adversarial business environment during negotiations - Ability to analyze a complex problem, summarize it and find solutions - Perseverant and resilient - Computer skills: good working knowledge of the standard suite of office software (Word, Excel, PowerPoint). Knowledge of PowerBI will be an asset
City (-ies) : Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
Minimum education level achieved : Master Degree
Language / Level :
English : Fluent

2026-189055 - Customer Support Manager

Fri, 02 Oct 2026 07:27:52 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Customer services and support/Customer support & services management (CSSM)
Employment type : Permanent
Job details :
Summary of Duties: • Responsible for achieving customer satisfaction which is measured through Airframer & Internal Scorecards • Building new and developing long-lasting relationships with customers • Operate as the focal point for all matters specific to their customers • Taking ownership of customers issues and following problems through to resolution • Responsible for keeping accurate records and documenting customer support actions and discussions within CRM platform • Perform on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc. • Generate post visit reports and manage actions and commitments through to completion • Generate Key Performance Indicators (KPI's) • Analyze data to identify trends and areas of improvements • Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims • Review, monitor and distribute customer(s) backlog reports, taking actions to prevent late deliveries. • Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions. • Awareness of customers internal issues which may affect the Safran Cabin Services business • Feedback information to Safran Cabin Service sales team on new sales opportunities and Program teams on at-risk parts: PMA, Owner Operator Parts • Awareness of customer support contractual obligations either through the Airframer contracts or specific contracts with a specific customer • Support Field Technical Representatives performing cabin inspections and generating the associated reports • Provide level 1 & 2 technical support using CMM's & technical drawings data • Support STC working parties as required, support Entry into service (EIS) for new aircraft types • Being available in accordance with constraints linked to aftermarket support domain

Education: Bachelor's degree or related field/equivalent experience. Bachelor's preferred Experience: Typically requires 6 years of customer support and services experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Proven ability to manage complex projects, Customer Requests or Concerns. Airline purchasing department experience is advantageous yet not essential. Computer Skills: Proficient with MS Project, competent with MS Office programs Other Skills: Excellent communication skills, both verbal and written. Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.
City (-ies) : Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
Minimum education level achieved : Master Degree

2025-164765 - Repair Line Manager

Mon, 21 Sep 2026 08:51:00 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Manufacture assembly and repair/Production/ repair manager
Employment type : Permanent
Job details :
Reporting directly to the Production Manager or to the Repair Station Manager, you will be responsible for all activities of one or more repair production lines. In this scope, you will manage a repair production team with the support of one or more Lead Repair Technician(s). You will also manage the Certification / Return to service activity. Your objectives and Missions: • Manage your team with the aim of meeting objectives for safety, quality, costs and delivery, in line with customer requirements and SAO strategy • Improve performance within your expanded scope of responsibility • Ensure that multidisciplinary teams capitalize on experience and move up the skills chain. Develop versatility, autonomy, cross-functional applicability and innovation, in line with the Safran Together model • Providing a vision and uniting the teams around the entity's challenges. • Ensuring that competencies and resources are maintained at the highest level within the expanded scope. • Ensuring the accessibility and quality of data in the sector. • Guaranteeing the use of and compliance with referential. • Ensuring compliance of all production, processes and the correct application of all directives (Part 145 regulations, HSE, etc.) • Keeping up to date and documentation and procedures relative to your scope • Ensuring the required transformations and change management in line with CSS global requirements MAIN ACTIVITIES Manage the employees within the Production Line team: • Managing a team of Repair Technicians , Leads & dedicated certifying staff when applicable • Guaranteeing a safe environment of work and lead any necessary actions to ensure safety of your team • Organising your teams in a way that promotes multidisciplinary contributions, autonomy, accountability, and cross-functionality with the aim of being agile and adaptable to operational contingencies and (internal and external) customer's needs. • Managing workload-capacity balance In coordination with the production manager • Expressing resource and competency needs for the optimal operation of the department. • Allocating workload based on need & managing priorities within the department. • Managing HR Processes: hiring/on boarding/training, PDR… of the Team. • Managing the competency development of each team member • Identifying training needs, defining training initiatives to ensure the development of the team, and contributing to employee career management. • Maintaining a good social climate within and with your team • Promoting a team operation in accordance with the values of the Safran Together Model • Promoting innovation and support innovative initiative

Budget monitoring Reporting Industrial risk management Scheduling and resources management Ability de analyse, synthesize and propose solution HSE skills
City (-ies) : Dubai
Minimum education level achieved : Bachelor's Degree

2026-188159 - Senior Customer Support Manager

Mon, 21 Sep 2026 08:44:01 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Customer services and support/Customer support & services management (CSSM)
Employment type : Permanent
Job details :
The Customer Support Manager (CSM) monitors the customer contract execution. The CSM is internally in CSS the voice of the Customer and is accountable for the customer satisfaction. Thus, the CSM is the representative of SAO and has a privileged relationship with the client. The CSM is the escalation point for the customer, coordinates issue resolution and meeting with customer such as performance review. CSM must build long-term relationships throughout the customer's organization. Internally the CSM should work closely with all departments involved in the contract and shall maintain strong relationship with the Sales Manager in charge of the account The Senior CSM will also have a management responsibility on the local CSM team based in the middle East. Responsibilities: 1. Be the voice of the customer • Build strong relationships • Share customer's difficulties / expectations within Safran; and act as the escalation point when normal flow does not satisfy • Escalate issues to the appropriate level • Because escalations introduce interruption & demand re-prioritisation, the CSM is expected to exercise mature, proper judgement aligning customer needs, Safran capabilities/resources & good business practices 2. Manage customer contract execution • The CSM acts as the focal point for contract questions / discussions once contract is signed. this role will ensures that we fulfill support requirements towards customers (either through Airframer's contracts or/and specific contracts set with a specific Customer) • Manage customers contract execution: Coordinates specific contract set-up at CSS, Ensure CSS fulfill support requirements, identify risks, monitor profitability, coordinate contracts clauses & remedies application if needed i.e. penalty claims linked with service level as per contractual obligations (Spare, Repairs, reliability) or ensures that remote inventory/loan are properly processed. • Month to month contract profitability/margin monitoring • Ensure the required reporting/KPIs (Customer Dashboard, SF, KPI as per contract) 3. Accountable for customer satisfaction • Act as a facilitator / coordinator/ point of escalation in the resolution of issues and ensure proper follow-up with customers • Define the context and expected actions for ensuring customer satisfaction • Monitor Safran Aerosystems (SAO) performance and identify contributors to low performance. Contribute to development of improvement plans in coordination with the concerned departments and responsible parties, to improve customer satisfaction yielding positive results on satisfaction /Airframers Rating. • Lead the improvement plans to meet contractual commitments towards customer. • Organize regular reviews with customers such as performances reviews and provide adequate reporting (spares delivery, respect of repair Shop Processing time, in-service reliabilities, feedback on current issues, upcoming retrofits, technical action status…).

o Knowledge :  Diploma/Degree : Engineering or at least post graduate degree  Experience : Demonstrable experience working in aerospace /airline industry  General knowledge of aeronautical environment (stakeholders, MRO market),  General knowledge of Civil and Military Aeronautic Regulatory environment,  General knowledge of finance to build/update business plan  Project management basics / ability to manage project  Proficient in Microsoft Office and general knowledge of enterprise resource planning (ERP) software and datamining software. o Skills  Management of local team  Team player with strong presentation, interpersonal, communication, analytical, negotiation and problem solving skills  Self-motivated and able to work independently  Analytical mind  Leadership  Easy relationship with colleagues and customer
City (-ies) : Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
Minimum education level achieved : Master Degree
Language / Level :
English : Fluent

2026-186679 - Sales Director – Middle East, Turkey, Africa & India

Tue, 01 Sep 2026 05:37:11 Z

Entity : Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets. Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking. Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.
Job field / Job profile : Sales / marketing/Sales
Employment type : Permanent
Job details :
Job Purpose The Sales Director is responsible for driving commercial growth, securing aftermarket business, BFE/SSFE/SPE Selections and leading sales activities across the Middle East, Turkey, Africa, and India region. The role is accountable for achieving and exceeding Order Intake, MRO Sales, and overall sales objectives while leading a team of Sales Managers and managing strategic customer accounts directly. The Sales Director develops and executes regional sales strategies, manages key customer relationships, oversees major bid opportunities, and ensures alignment with company objectives and processes of the full sales department. Key Responsibilities Business Development & Sales Performance • Meet and exceed Spares Order Intake, MRO Sales, and overall Sales targets within the assigned region. • Define, adjust, sharpen, and execute the regional sales strategy to address evolving market conditions and customer requirements. • Identify and develop new business opportunities while strengthening existing customer relationships. • Ensure achievement of success-rate objectives on strategic "Must Win" opportunities. • Develop and maintain a robust sales pipeline and accurately manage opportunities through the CRM system. • Monitor market trends, competitor activities, and customer developments to identify growth opportunities. Sales Leadership & Team Management • Lead, coach, and develop a team of Sales Managers. • Set clear sales priorities, objectives, and action plans for the sales team. • Drive sales excellence and accountability throughout the organization. • Manage selected key customer accounts directly and support high-value commercial negotiations. • Foster a high-performance culture focused on customer satisfaction and business results. Customer & Market Management • Coordinate and expand the regional sales network, including distributors, consultants, maintenance centers, and customer representatives. • Maintain strong engagement with customers, prospects, and industry stakeholders. • Influence customer decision-making processes by identifying key internal and external influencers. • Understand customer organizations, key stakeholders, procurement processes, and decision criteria. • Develop and maintain long-term strategic relationships with major accounts. Bid & Contract Management • Monitor and identify relevant Requests for Proposals (RFPs), tenders, and commercial opportunities. • Lead the preparation of bid packages by mobilizing and coordinating the relevant internal stakeholders. • Ensure proposals comply with company and Group requirements. • Submit bids and business cases for the appropriate validation process. • Lead commercial negotiations and support contract closure activities. • Analyze lost opportunities and implement corrective actions to improve future win rates.

Experience • Minimum of 10 years' experience in Sales, Business Development, Key Account Management, or Commercial Management. • Demonstrated success in leading multicultural and geographically dispersed teams. • Proven experience in aerospace, aviation aftermarket, MRO, or a comparable technical industry. • Experience managing complex sales campaigns and strategic customer accounts. Key Competencies Commercial Skills • Strong customer-focused and results-oriented mindset. • Excellent negotiation and influencing skills. • Proven track record of achieving ambitious sales targets. • Strong business acumen, solution approach and strategic thinking. Leadership Skills • Ability to lead, motivate, and develop teams. • Strong stakeholder management capabilities. • Ability to drive cross-functional collaboration. Personal Attributes • Entrepreneurial mindset with a passion for challenges and field activities. • Excellent verbal and written communication skills. • Strong organizational and prioritization abilities. • Autonomous, resilient, and persistent. • Ability to work effectively under pressure. • Strong analytical, synthesis, and problem-solving skills. • Ability to build and maintain long-term business relationships.
City (-ies) : Dubai South Logistics District Plot: WB 14 & WB 15 - Gate 1 Dubai
Minimum education level achieved : Master Degree
Language / Level :
English : Fluent
Language / Level :
French : Fluent