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2026-186313 - Repair Sales Administration Manager

Fri, 16 Oct 2026 10:51:14 Z

Job field / Job profile : Customer services and support/Customer support & services management (CSSM)
Employment type : Permanent
Job details :
This position reports to the Customer Service Director and is responsible for providing high-levels of customer service and support to ensure customer satisfaction at all times. This role is a major contributor responsible for the achievement of site revenue with their team. The Repair Sales Administration Manager plays a major role in driving revenue achievement through hierarchical supervision of the Repair Sales Administrators and leaders when applicable. This role contributes to customer satisfaction by ensuring positive and proactive communication in the management of contracts and orders. The Repair Sales Administration Manager ensures the consideration and processing of customer requests as well as providing periodic reporting with both internal & external Customers as required. This role improves the customer relationship by liaising with other departments within the company and ensures that Sales Administration fulfills its role as an interface between the Sales, Program, Customer Support, Production/MRO, Supply Chain, Finance, and Logistics departments. DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. • Manage the resources within the Sales Administration scope: o Manage a team of Repair Sales Administrators o Ensure workload-capacity balance within the department. o Allocate workload based on needs. o Manage resignation/hiring/onboarding/training of people o Lead PDR of the Repair Sales Administrators o Express resource and competency needs for the optimal operation of the department. o Ensure the competency development of the Repair Sales Administrators o Manage priorities within the department. o Promote a team operation in accordance with the principles of the leadership model. o Manage the team in case of crisis (Closure of facility, pandemia…) • Ensure proper management of Sales Administration activities : o Ensure order processing: customers order acknowledgments, quotation, quotation approval, monitoring, delivery authorization, invoicing, warranty handling. o Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and directing requests internally if necessary. o Handle claims related to Sales Administration. • Comply with and ensure that direct reports adhere to policies/procedures and regulations, i.e., handbook, training requirements, state and federal regulations, etc.

QUALIFICATION REQUIREMENTS To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. a) Knowledge and skills • Customer oriented service. • Strong work ethic and ability to be self-motivated • Computer skills with knowledge of ERP/MRP, Excel spreadsheets and Word. • Management Capability b) Competencies • Decision Making • Leadership • Problem Solving • Planning & Organization • Communication • Integrity c) Education and/or experience • Bachelor's Degree • 5 years minimum customer service and management experience d) Communication Skills • Strong oral & written communication skills essential for interaction with customers. • Ability to make presentations e) Physical Demands • Ability to travel as needed domestically and internationally.
City (-ies) : College Park
Minimum education level achieved : Bachelor's Degree

2026-188582 - Black Belt Six Sigma Project Leader/Continuous Improvement Manager

Wed, 14 Oct 2026 15:47:03 Z

Job field / Job profile : Continuous improvement/Improvement and/or transformation project management - BB/MBB
Employment type : Permanent
Job details :
Project management responsibilities include delivering every project on time within budget and scope. Project leaders should have a technical background as well as be skilled in business management, budgeting and analysis. Must have solid background in continuous improvement methodologies and practice – monitoring and improving organizational processes to ensure maximum efficiency. Excellent research and analysis skills to ensure that workflows are mapped and to remove waste and low-value activities – recommending best practice solutions. Guided by formal kaizen methodologies, incumbent must take the lead in implementing changes, acting as a leader and mentor throughout different areas of the organization. DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. • Setting boundaries of the project with the help of the project sponsor • Implement the structure of the project management (especially the decision-making body – ie Steering Committee) • Ensure that all projects are delivered on-time, within scope and within budget • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility • Ensure resource availability and allocation • Implementing ambitious improvement projects using methods such as Lean Sigma • Supervise projects led by Green Belts (or BB if MBB) and develop their skills • Coordinate internal and external resources for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility • Ensure resource availability and allocation • Develop a detailed project plan to track progress • Use appropriate verification techniques to manage changes in project scope, schedule and costs • Measure project performance using appropriate systems, tools and techniques • Report and escalate to management as needed • Manage the relationship with the client and all stakeholders • Perform risk management to minimize project risks • Establish and maintain relationships with third parties/vendors • Create and maintain comprehensive project documentation • Analyze existing business processes using various methods such as gap analysis or PDCA (Plan-Do-Check-Act) to allow o find opportunities for improvement as well as losses, which then perform troubleshooting to further determine root causes. • Act as internal consultants developing short- and long-term strategies for the organization and incorporating Six Sigma and other practices. The goal is to facilitate progress and reduce costs, both in terms of sales and workflow inefficiencies. • A crucial aspect of the continuous improvement methodology is monitoring progress.

a) Knowledge and Skills • Knowledge of Safran management system M3, processes and organizations • Project management and risk management • Firm understanding of process improvement techniques and experience with implementation • Knowledge of the leverages of change in complex organizations • Knowledge of the basics in terms of budgeting and performance management • Lean Sigma tools and methods • Knowledge of Aerospace/ Aviation terminology • Knowledge of Microsoft Office required b) Competencies • Solid organizational skills including attention to detail and multi-tasking skills • Leadership Capabilities • Communications Proficiency • Negotiation • Delegation • Time Management • Problem Solving/Analysis of Complex Situations • Detail Oriented • Discretion c) Education and/or Experience • Bachelor's Degree • 5+ years' aviation or aerospace experience required • Solid technical background, with understanding or hands-on experience in aviation and or aerospace as well as solid computer skills • 5+ years Lean Sigma/projects experience • Microsoft Project experience preferred • PMP / PRINCE II certification is a plus • Safran University Black Belt certification d) Communication Skills • Excellent client-facing and internal communication skills • Excellent written and verbal communication skills e) Physical Demands • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance is an essential job function. • Domestic and international travel a possibility. This position spends equal time in our Peachtree City, GA and College Park, GA locations
City (-ies) : Peachtree City
Minimum education level achieved : Bachelor's Degree

2026-189649 - Customer Service Representative

Wed, 14 Oct 2026 15:46:17 Z

Job field / Job profile : Customer services and support/Customer support & services management (CSSM)
Employment type : Permanent
Job details :
The Customer Service Representative is responsible for a Customer's portfolio. They are responsible for responding to the needs of our customers with timely, accurate and professional delivery. The CSR coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains high quality and professional communication with internal and external Customers. They will ensure adherence with contractual obligations and internal processes and comply with company policy/procedure. DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. • Requests lead time, price and data to build the quote for non-priced materials and prepare and submit quotes to customer. • Liaise and follow up with internal department to create part number and update pricing information in ERP. • Follows up on Quotes (RFQ) and convert to orders (CO) in a timely manner. • Prepares, enters and follows-up orders to ensure good customer relations by meeting requested delivery dates and making sure orders are in compliance with Safran Terms & Conditions. • Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company. • Reviews orders prior to entering into system for correct pricing, order number and part number or description to ensure the accuracy of all data. • Receives, reviews and acknowledges customer purchase orders, utilizing SPEC 2000/EDI/ AEROXCHANGE where applicable. • Identify alternative solutions for required material or requested information to response to customer needs. Negotiate if needed lead time with Customers. • Identify Customer critical situation and escalate within the organization to ensure AOG / Critical orders are shipped on time. • Provides AWBs to the Customer and any requested shipping documents. • Work cross functionally with other departments in resolving customer issues and escalations; including but not limited to: returns, quality issues, order discrepancies and transportation / delivery of material. • Drive exceptional customer service both internally and externally. • Engage in relationship-building with customers to ensure exceptional customer service and satisfaction. • Document any Customer activity / requests in ERP and CRM. • Responds to the customer via phone, fax, email, Spec2000 (SITA) or in person the same day or not later than within the same business day of receiving their communication, i.e., request for quote, customer order, status of order, change request, etc. The response could be the acknowledgement of the request with an estimated time for resolution. • Constantly monitor the backlog and pro-actively inform customers, with phone calls, of recovery plan if promise date will slip. Other duties as assigned

QUALIFICATION REQUIREMENTS To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. a) Knowledge and Skills • Technical aptitude • Computer skills including Windows, Outlook, Word and Excel. ERP knowledge would be a plus • Accurate data entry • Ability to work with people in a team environment. • Ability to manage multiple tasks b) Competencies • Decision Making • Problem Solving • Communication • Integrity • Adaptability • Teamwork • Work Standards c) Education and/or Experience • Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area. • Previous customer service and or industry experience preferred d) Communication Skills • Excellent oral and written communication skills essential for interaction with customers as well as excellent phone etiquette e) Physical Demands • Ability to travel as needed.
City (-ies) : Peachtree City
Minimum education level achieved : Bachelor's Degree

2026-186296 - AOG Specialist

Wed, 07 Oct 2026 16:07:02 Z

Job field / Job profile : Customer services and support/Front office
Employment type : Permanent
Job details :
To better satisfy our customers and respond to them at any time, Safran Aerosystems has developed an AOG(Aircraft on Ground)/Urgent Demand Spare Parts service. As an AOG Specialist, you will be fully responsible for handling AOG/Urgent Demand requests during the Americas time slot (11:00am to 7:00pm ET). This role acts as the AOG focal point within SAO and ensures the proper execution of these requests. In addition to AOG responsibilities, this role will support Customer Claims processing and manage their dedicated customer accounts, he/she will coordinate the day-to-day activity for customer requests, processes customer orders and quotes, and maintains high quality and professional communication with internal and external Customers. DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. • Manage the AOG telephone line and the aog.sao@safrangroup.com mailbox for all customer requests in the SAS CRM/Salesforce, in accordance with contractual conditions (quotations/orders), from receipt of the request to the shipment of the part/customer confirmation of receipt. • Ensure that all daily requests have been processed before handing over AOG responsibilities to the next team (no pending emails at the end of the day). • Respond to immediate part availability request and quotation inquiries within short deadlines (1 hour for customer response – 4 hours for part availability information for an AOG). • Ensure the AOG request is eligible and submit it to AOG Desk Management for decision. • Enter customer orders (new orders or updates to existing orders). • Collect pricing information for parts without predefined prices. • Ensure export compliance in accordance with the export control department. • Propose delivery lead times matching customer expectations (same-day CRD for an AOG). • Place internal orders (OA) with the BUs if the part is not available in CSS stock. • Ensure AOG fees are correctly applied when necessary. • Request and monitor order line progress with the solutions provider or other stakeholders such as BUs, warehouses, finance, pricing, FO, etc. • Monitor the AOG, AOG EDI, and AOG Upgrade order backlog in line with contractual requirements and manage claims with management support. • Coordinate request between the different BUs, CIW, and internal services. • Manage the telephone “handover” between the 3 “Follow the Sun” regions and OEMs with clear explanations and instructions. • Ensure daily updates to Handover message and information relating to pending actions. • Ensure prompt regularization of orders processed outside the ERM (OEMs during weekends and holidays). • Guarantee the success of AOG request through end-to-end follow-up until closure of cases.

QUALIFICATION AND REQUIREMENTS • Proficiency with ERP (M3), MS office tools, Bi Tool, CRM • Salesforce experience preferred • Excellent communication skills (written, verbal and interpersonal). • Ability to adapt to change. • Strong multitasking and time-management skills. Able to prioritize all responsibilities with a strong sense of urgency • Developed problem solving skills and the ability to focus attention on details. • Interpersonal and team building skills. • BS/BA degree preferred • Minimum of 5 years in a customer service role • In-Office work environment.
City (-ies) : 101 World Dr GA 30269 Peachtree City
Minimum education level achieved : Bachelor's Degree

2026-186306 - Repair Station Manager - College Park, Georgia

Thu, 24 Sep 2026 00:39:24 Z

Job field / Job profile : Manufacture assembly and repair/Production/ repair manager
Employment type : Permanent
Job details :
Manager of the FAA 145 repair station, animating the local team (repair technicians, customer team, supply chain, local HR, continuous improvement…). Responsible for implementing, maintaining and animating the business strategy in line with Safran Aerosystem's strategy. Accountable for the repair station performances (On Time Delivery, quality, HSE…) as well as its budgeted sales and profit targets Ensuring that the shop meets all of their regulatory, legal, social, safety and moral obligations Driving Group projects and innovation throughout the businesses Supporting the sales and customer team with the major customers DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. • Animation of the quality and compliance to FAA 145 regulations • Is responsible for the site's P&L and ensures Sales, Gross Profit, EBITDA, cash flow and working capital are on target • Ensures performance to Customers • Ensuring that repair station personnel follow the regulations • Is in charge of achieving its sales targets through the sales/marketing and pricing team and through the Customer Support Representatives • Invests in capability development (capability duplication and Entry Into Service) and manages the CAPEX budget and projects achievement • Manages the business transfer projects • Manages the Building and all potential infrastructure projects • Comply with and ensure that direct reports adhere to policies/procedures and regulations, i.e., handbook, training requirements, state and federal regulations, etc. • Ensuring that all projects necessary for the repair station performance improvement or sustainability are launched and well managed

a) Knowledge and Skills • Aviation/Aerospace Component Repair Knowledge including CMM, Quality systems and manuals • Knowledge on the major production management basics and theory • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. b) Competencies • Communication Proficiency • Team management • Computer Proficiency (Microsoft Suite) • Process Oriented • Business and Financial Acumen • Decision Making • Organizational Skills • Problem Solving/Data Analysis • Results Driven • Technical Capacity • Time Management c) Education and/or Experience • Four years of college or completion of university program certificate; or minimum five (5) years related experience and/or training; or equivalent combination of education and experience. • A&P License preferred d) Communications Skills • Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. • Ability to read, analyze and interpret Aeronautics International regulations and standards • Ability to perform public presentation, reporting and synthesis • Ability to communicate with the authorities and certifications auditors, and with the Management regarding the quality system, audits findings and continuous improvement plan. • Ability to coordinate Quality, Environment, Health and Safety actions plans • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. • Ability to create presentations suitable to all levels of audience that may be required • Ability to effectively present information to top management, public groups, and/or boards of directors. e) Physical Demands • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regular attendance is an essential job function. • Most work is conducted from a sitting position, however, both standing and walking are required as well as ability to talk and hear. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. • Ability to travel – including international travel – approximately 15% of the time
City (-ies) : College Park
Minimum education level achieved : Bachelor's Degree

2026-186298 - Accounts Receivable Administrator

Thu, 24 Sep 2026 00:39:21 Z

Job field / Job profile : Finance and management/Accounting
Employment type : Permanent
Job details :
SUMMARY This role will assist in the preparation and distribution of financial statements for internal and external purposes, relies on experience and judgment to plan and accomplish goals and records payments to customers' accounts and maintains accounts receivable records by performing the following duties. DUTIES AND RESPONSIBILITIES This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. • Maintains accounts receivable records, including editing, checking, and preparing accounts receivable entries and tabulating control statistics • Works closely with account managers, customer service representatives, and repair administrators • Files unpaid invoices and keeps account of cash receipts, claims and unpaid invoices • Computes and records interest charges, refunds, and similar items • Account reconciliation and collections • Processes and verifies applications for credit and solicits payment on overdue accounts. • Prepares vouchers, invoices, or account statements • Receives customer remittances and applies cash to accounts (both AR and miscellaneous) Investigates discrepancies with customer and/or departments and facilitates resolutions • Makes debit/credit memos or AP/AR transfers when appropriate to reconcile activity • Sends checks received in facility to lockbox • Processes credit approvals including setting up new customers, and invoicing DUTIES AND RESPONSIBILITIES CONT'D • Thorough customer contact and pro-active billing and collection practices: ensure accounts over 90 days are at a minimum or zero, ensure short payment balances over 60 days are at a minimum or zero. Communicates with customers regarding past due balances, facilitates on time payment, report status to superiors • Prepares collection letters and recommends third party collection and account write-off including research of customer accounts • Processes credit card charges • Back-up for bank reconciliations and monthly journal entries as needed • Understands interaction between GL and subsidiary ledger • Work on assignments that require creating and maintaining Excel worksheets • Other duties as assigned

QUALIFICATION REQUIREMENTS a) Knowledge and Skills • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • The employee will need to be knowledgeable in basic accounting as well as technically skilled in accounting and financial applications • Understand interaction between GL and subsidiary ledgers b) Competencies • Financial Management • Ethical Conduct • Thoroughness c) Education and/or Experience • Requires a high school diploma and four to six years related experience; or an equivalent combination of education and experience. Familiar with standard concepts, practices, and procedures within this particular field. A degree in accounting or finance or a four year degree is preferred. • Proficient in Microsoft Word and Excel • Previous collection experience required QUALIFICATION REQUIREMENTS CONT'D d) Communication Skills • Ability to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. e) Mathematical Skills • Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio and percent and to draw and interpret bar graphs. f) Physical Demands • This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
City (-ies) : 101 World Dr GA 30269 Peachtree City
Minimum education level achieved : High School Diploma/GED Equivalent
Language / Level :
English : Fluent

2026-184848 - Logistics Clerk

Fri, 24 Jul 2026 20:38:12 Z

Job field / Job profile : Supply chain/Logistician
Employment type : Permanent
Job details :
You will coordinate and organize all activities associated with the receipt, storage, and shipment of spare parts, raw materials, and customer equipment.

Warehouse shipping and receiving process and procedures. Problem solving and analyzes information. Time Management. Organization Skills
City (-ies) : 4900, St Joe Boulevard, Géorgie, 30337, États-Unis d'Amérique
Minimum education level achieved : No Degree