2026-183483 - Repairs Customer Service Representative

Tue, 18 Aug 2026 00:28:32 Z

Entité de rattachement : Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME. Rejoignez Safran Aerosystems : leader international dans la sécurité aéronautique, la gestion des fluides et du carburant. Notre force ? Innover pour la sécurité des vols (oxygène, évacuation, flottabilité) et piloter la transition vers une aviation décarbonée grâce aux carburants durables. 6 200 collaborateurs, 7 pays et un seul objectif : un ciel plus sûr. Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.
Métier / Emploi : Support et services client/Front office
Type contrat : CDI
Description du poste :
At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for talented individuals to join our Customer Relations team as a Repairs Customer Service Representative at our Braintree site. Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. Your Role: As a Repairs Customer Service Representative, you will play a key role in managing customer repair orders from receipt through to invoicing, ensuring a high level of customer satisfaction, on-time delivery, and compliance with contractual requirements. Acting as the primary link between customers and internal teams, you will coordinate order execution, provide proactive communication, and help deliver an excellent customer experience throughout the repair process. Full training will be provided, making this an excellent opportunity for someone looking to develop a career in aerospace customer support and aftermarket services. While previous experience in aviation, aerospace, aftermarket support, or customer service is advantageous, we also welcome applications from motivated individuals at the start of their careers who demonstrate strong communication skills, attention to detail, and a willingness to learn. Key Responsibilities: • Manage repair orders from receipt through to invoicing, ensuring data accuracy and compliance with customer requirements. • Act as the primary customer contact, providing quotations, repair updates, documentation, and proactive communication throughout the repair process. • Process orders, quotations, warranties, invoices, and repair reports within the ERP system. • Monitor commercial performance, including margins, and escalate issues where required. • Coordinate with Sales, Customer Support, Production/MRO, Supply Chain, Finance, and other stakeholders to ensure on-time order execution. • Maintain accurate records and support continuous improvement and customer satisfaction initiatives.

What You'll Bring -Experience in customer service, sales administration, order management, or aftermarket support. -A customer-centric mindset and a commitment to delivering an outstanding customer experience. -Strong communication and relationship-building skills. -Excellent organizational skills with the ability to manage multiple tasks and priorities. -High attention to detail and accuracy when handling customer orders and documentation. -Proficiency in ERP systems and Microsoft Office tools. -A proactive, solution-oriented approach and the ability to work collaboratively in a cross-functional environment. -Strong ownership, accountability, and follow-through. -Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential. Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you—both in and out of work, including:  -Annual Leave, 25 days of holiday per year, plus bank holidays -Long service holiday reward -Holiday Buy & Sell Scheme (available after qualifying period) -Life Assurance -Death in Service benefit: 8× annual salary -Pension Scheme -Stakeholder pension plan with two contribution levels: -Health & Wellbeing -Cash Health Plan (including contributions for dental and optical costs) -Employee Assistance Programme (EAP) -Cycle to Work Scheme -Wellbeing Committee–sponsored events -Company sick pay (after qualifying period) -Work Environment & Equipment -Uniform and safety wear provided -Free onsite parking -Income Protection -Group Income Protection (available after qualifying period) -Social & Engagement -Summer Party or team activities -Christmas event -Awareness days and company supported activities -Employee Referral Scheme -Family Support -Enhanced Maternity Leave
Ville : Braintree
Langue / Niveau :
Anglais : Courant

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2026-183483 - Repairs Customer Service Representative