2026-185863 - Field Representative

Tue, 29 Sep 2026 00:28:38 Z

Entité de rattachement : Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME. Safran Helicopter Engines est le leader mondial des moteurs d'hélicoptères et le seul industriel à s'être spécialisé sur ce marché. Implantée dans le monde entier, la société emploie 6100 personnes dans le monde et possède plus de 2 500 clients répartis dans 155 pays et plus de 21 500 moteurs en service. Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.
Métier / Emploi : Support et services client/Field representative
Type contrat : CDI
Description du poste :
JOB TITLE: Field Representative LOCATION: Johannesburg, South Africa WORK PATTERN: Hybrid Safran – Here, we craft excellence together. At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision About the Role: • Ensure Operational Readiness: Support customers in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations. • Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement. • Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service. • Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability. • Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement. Scope of Responsibility: • Operators. • Third-Party Maintenance Centre's. • Safran HE Network Partners. Performance Indicators • Annual customer visit requirements as defined by the Field Representative Manager • Customer requests follow-up & closure • Customer complaints (Product or technical support) • Maintain Fleet Data across allocated fleet to greater than 85% • FLY Event Report quality

What You'll Bring Essential: • Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears. • At least 24 months of successful experience in gas turbine maintenance or repair, and/or as a technical support interface specifically in the helicopter domain. • Must demonstrate working knowledge of the language used in maintenance documentation. • Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams). • Willingness to travel frequently for professional purposes. • Provide 24/7 out of hours AOG technical support on a 1 in 4 week rota. Desirable: • Attendance at theoretical and practical training sessions on Safran HE products. • Proven experience as a technical or operational support interface. • Up-to-date training in Human Factors and Aviation Legislation. • Knowledge of helicopter airframes. • Advanced proficiency in standard office software applications. We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation. 
Ville : Johannesburg

Export RSS des offres - Seulement les offres à la une : Non

2026-185863 - Field Representative