2026-186557 - Field Service Engineer - CFM M/F

Fri, 28 Aug 2026 06:16:21 Z

Entità di riferimento : Safran è un gruppo internazionale ad alta tecnologia, attivo nei settori dell'aviazione (propulsione, equipaggiamenti e interni), della difesa e dello spazio. Il suo obiettivo principale è contribuire a un mondo più sicuro e sostenibile, in cui il trasporto aereo sia più rispettoso dell'ambiente, più confortevole e più accessibile. Safran ha una presenza globale, con oltre 110.000 dipendenti e un fatturato di 31,3 miliardi di euro nel 2025. L'azienda detiene, da sola o in partnership, posizioni di leadership globale o regionale nei suoi mercati principali. Safran è la seconda azienda del settore aeronautico e della difesa nella classifica “World's Best Companies 2025” della rivista TIME.
Mestiere : Supporto e servizi al cliente/Field representative
Contratto : Contratto a tempo indeterminato
Descrizione dell'incarico :
Want to get closer to the real-world use of our products? The Field Service and Flight Ops Department within the Civil Engines Customer Support Division brings together an international team of Field Service Engineers (FSEs) deployed as close as possible to our customers' operations: airlines and engine repair shops. In an environment where our customers' flight activities are growing and constantly evolving, we must adapt our local support to ensure a high level of customer satisfaction by providing technical assistance for optimized operations. This FSE position will be based in Mumbai, India, supporting customers operating CFM56 and LEAP engines. Over time, the role may also include remote support for other customers in the region. As a Field Service Engineer, you will represent Safran Aircraft Engines/CFM, providing technical support for CFM products in accordance with contractual agreements. Main Responsibilities: After an initial training period in Delhi and/or at another customer base alongside an experienced FSE, your key missions will include: • Acting as the 24/7 communication link between supported customers and the OEM (Original Equipment Manufacturer), serving as the primary CFM interface. • Building and maintaining a professional and trusting relationship with customers. • Listening to customers, understanding their challenges, and proposing solutions in coordination with the customer team. • Providing technical support, including recommendations, troubleshooting assistance, and guidance on technical documentation and tools. • Actively participating in the Customer Team activities, in coordination with the Customer Support Manager (CSM) or Customer Program Manager (CPM). • Coordinating fleet plans and OEM services for customers. • Reporting customer satisfaction insights in alignment with the CSM or CPM. • Anticipating and alerting the OEM or Services team to any imminent crisis situations. • Supporting sales campaigns (products and services) and promoting Services in line with sales strategy. • Accurately reporting all operational data in dedicated IT tools.

To be successful in this role, a strong understanding of aircraft engine operations and maintenance procedures is highly desirable. Excellent interpersonal and communication skills, along with a strong customer-oriented mindset, are essential due to the frequent interactions with Safran internal teams and customers worldwide. Given the international environment of the company, our customers, and the location of the position, fluency in English is mandatory. The ideal candidate is proactive, autonomous, and customer-focused, with a strong interest in working in an international environment.
Luogo : Mumbai
Livello d'istruzione minimo richiesto : BAC+3, BAC+4

2026-170471 - Executive - Concierge M/F

Thu, 09 Apr 2026 07:40:49 Z

Esportare RSS delle offerte - Seulement les offres à la une : No / Entité de rattachement : Safran-->Safran India-->SafranIND Mumbai

2026-186557 - Field Service Engineer - CFM M/F

2026-170471 - Executive - Concierge M/F