2026-187897 - Customer Account Manager

Wed, 16 Sep 2026 06:52:05 Z

Entità di riferimento : Safran è un gruppo internazionale ad alta tecnologia che opera nei settori dell'aeronautica (propulsione, equipaggiamenti e interni), dello spazio e della difesa. La sua missione è contribuire in modo sostenibile a un mondo più sicuro, dove il trasporto aereo diventi sempre più rispettoso dell'ambiente, confortevole e accessibile. Presente in tutti i continenti, il Gruppo impiega 110.000 collaboratori e ha registrato un fatturato di 31,3 miliardi di euro nel 2025. Safran occupa, da sola o in partnership, posizioni di leadership a livello mondiale o europeo nei propri mercati. Safran si è classificata al secondo posto nel settore Aerospazio e Difesa nella classifica “World's Best Companies 2025” della rivista TIME. Safran Helicopter Engines è leader mondiale nei motori per elicotteri ed è l'unico produttore industriale specializzato esclusivamente in questo mercato. Presente a livello globale, l'azienda impiega 6.100 collaboratori, conta oltre 2.500 clienti in 155 Paesi e ha più di 21.500 motori in servizio.
Mestiere : Supporto e servizi al cliente/Customer support & services management (CSSM)
Contratto : Contratto a tempo indeterminato
Descrizione dell'incarico :
Your primary targets will be: - to increase Safran Helicopter Engines business, sales and market share - to foster the loyalty of your customers, notably through the signature of service contracts - to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market - (up to 50% of the activity in the field – overseas, mainly in Asia) To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers. Job Description: - Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months - Drive revenue growth and achieve sales target. - Lead all commercial negotiations in your market with existing customers & partners - Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc. - Pilot the cash collection from customers - Participate in continuous monitoring of internal controls where necessary and ensure compliance - Participate to all improvement initiatives with the rest of the department and other company departments - Propose best commercial solution according to situation and customers' needs, in compliance with the contractual agreements and company commercial policies - Draw up commercial offers factoring in the company's commercial policy - Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount) - Ensure overall Contract execution and contractual deliverables - Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders - Build up and manage 12 months sales forecast and ensure sales objectives are being followed - Maintain and develop strong relationship with existing customers - Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers - Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies - Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool. - Pilot contract renewals and lead all offers and contract reviews - Leader for customer satisfaction through feedbacks and customer surveys

Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required - Strong interpersonal & communication skills - Strong business acumen with good data and analytical skills - Strong negotiation and selling skills - Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage - Microsoft Office knowledge is required (Excel, Powerpoint, Word)
Luogo : 11 Seletar Aerospace Link 797554 Singapour
Livello d'istruzione minimo richiesto : BAC+5

Esportare RSS delle offerte - Seulement les offres à la une : No / Entité de rattachement : Safran Helicopter Engines-->Safran Helicopter Engines Asia PTE Ltd

2026-187897 - Customer Account Manager