2026-185863 - Field Representative

Tue, 29 Sep 2026 00:28:38 Z

Entità di riferimento : Safran è un gruppo internazionale ad alta tecnologia che opera nei settori dell'aeronautica (propulsione, equipaggiamenti e interni), dello spazio e della difesa. La sua missione è contribuire in modo sostenibile a un mondo più sicuro, dove il trasporto aereo diventi sempre più rispettoso dell'ambiente, confortevole e accessibile. Presente in tutti i continenti, il Gruppo impiega 110.000 collaboratori e ha registrato un fatturato di 31,3 miliardi di euro nel 2025. Safran occupa, da sola o in partnership, posizioni di leadership a livello mondiale o europeo nei propri mercati. Safran si è classificata al secondo posto nel settore Aerospazio e Difesa nella classifica “World's Best Companies 2025” della rivista TIME. Safran Helicopter Engines è leader mondiale nei motori per elicotteri ed è l'unico produttore industriale specializzato esclusivamente in questo mercato. Presente a livello globale, l'azienda impiega 6.100 collaboratori, conta oltre 2.500 clienti in 155 Paesi e ha più di 21.500 motori in servizio.
Mestiere : Supporto e servizi al cliente/Field representative
Contratto : Contratto a tempo indeterminato
Descrizione dell'incarico :
JOB TITLE: Field Representative LOCATION: Johannesburg, South Africa WORK PATTERN: Hybrid Safran – Here, we craft excellence together. At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision About the Role: • Ensure Operational Readiness: Support customers in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations. • Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement. • Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service. • Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability. • Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement. Scope of Responsibility: • Operators. • Third-Party Maintenance Centre's. • Safran HE Network Partners. Performance Indicators • Annual customer visit requirements as defined by the Field Representative Manager • Customer requests follow-up & closure • Customer complaints (Product or technical support) • Maintain Fleet Data across allocated fleet to greater than 85% • FLY Event Report quality

What You'll Bring Essential: • Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears. • At least 24 months of successful experience in gas turbine maintenance or repair, and/or as a technical support interface specifically in the helicopter domain. • Must demonstrate working knowledge of the language used in maintenance documentation. • Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams). • Willingness to travel frequently for professional purposes. • Provide 24/7 out of hours AOG technical support on a 1 in 4 week rota. Desirable: • Attendance at theoretical and practical training sessions on Safran HE products. • Proven experience as a technical or operational support interface. • Up-to-date training in Human Factors and Aviation Legislation. • Knowledge of helicopter airframes. • Advanced proficiency in standard office software applications. We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation. 
Luogo : Johannesburg

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2026-185863 - Field Representative