2026-183483 - Repairs Customer Service Representative

Tue, 18 Aug 2026 00:28:32 Z

Entità di riferimento : Safran è un gruppo internazionale ad alta tecnologia che opera nei settori dell'aeronautica (propulsione, equipaggiamenti e interni), dello spazio e della difesa. La sua missione è contribuire in modo sostenibile a un mondo più sicuro, dove il trasporto aereo diventi sempre più rispettoso dell'ambiente, confortevole e accessibile. Presente in tutti i continenti, il Gruppo impiega 110.000 collaboratori e ha registrato un fatturato di 31,3 miliardi di euro nel 2025. Safran occupa, da sola o in partnership, posizioni di leadership a livello mondiale o europeo nei propri mercati. Safran si è classificata al secondo posto nel settore Aerospazio e Difesa nella classifica “World's Best Companies 2025” della rivista TIME. Unisciti a Safran Aerosystems: leader internazionale nella sicurezza aeronautica, nella gestione dei fluidi e nei sistemi di alimentazione carburante. Il nostro punto di forza? Innovare per la sicurezza del volo (sistemi di ossigeno, evacuazione e galleggiamento) e guidare la transizione verso un'aviazione decarbonizzata grazie ai carburanti sostenibili. 6.200 collaboratori, presenza in 7 Paesi e un unico obiettivo: un cielo più sicuro.
Mestiere : Supporto e servizi al cliente/Front office
Contratto : Contratto a tempo indeterminato
Descrizione dell'incarico :
At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision We are looking for talented individuals to join our Customer Relations team as a Repairs Customer Service Representative at our Braintree site. Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. Your Role: As a Repairs Customer Service Representative, you will play a key role in managing customer repair orders from receipt through to invoicing, ensuring a high level of customer satisfaction, on-time delivery, and compliance with contractual requirements. Acting as the primary link between customers and internal teams, you will coordinate order execution, provide proactive communication, and help deliver an excellent customer experience throughout the repair process. Full training will be provided, making this an excellent opportunity for someone looking to develop a career in aerospace customer support and aftermarket services. While previous experience in aviation, aerospace, aftermarket support, or customer service is advantageous, we also welcome applications from motivated individuals at the start of their careers who demonstrate strong communication skills, attention to detail, and a willingness to learn. Key Responsibilities: • Manage repair orders from receipt through to invoicing, ensuring data accuracy and compliance with customer requirements. • Act as the primary customer contact, providing quotations, repair updates, documentation, and proactive communication throughout the repair process. • Process orders, quotations, warranties, invoices, and repair reports within the ERP system. • Monitor commercial performance, including margins, and escalate issues where required. • Coordinate with Sales, Customer Support, Production/MRO, Supply Chain, Finance, and other stakeholders to ensure on-time order execution. • Maintain accurate records and support continuous improvement and customer satisfaction initiatives.

What You'll Bring -Experience in customer service, sales administration, order management, or aftermarket support. -A customer-centric mindset and a commitment to delivering an outstanding customer experience. -Strong communication and relationship-building skills. -Excellent organizational skills with the ability to manage multiple tasks and priorities. -High attention to detail and accuracy when handling customer orders and documentation. -Proficiency in ERP systems and Microsoft Office tools. -A proactive, solution-oriented approach and the ability to work collaboratively in a cross-functional environment. -Strong ownership, accountability, and follow-through. -Previous experience in an aerospace, manufacturing, or MRO environment is desirable but not essential. Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you—both in and out of work, including:  -Annual Leave, 25 days of holiday per year, plus bank holidays -Long service holiday reward -Holiday Buy & Sell Scheme (available after qualifying period) -Life Assurance -Death in Service benefit: 8× annual salary -Pension Scheme -Stakeholder pension plan with two contribution levels: -Health & Wellbeing -Cash Health Plan (including contributions for dental and optical costs) -Employee Assistance Programme (EAP) -Cycle to Work Scheme -Wellbeing Committee–sponsored events -Company sick pay (after qualifying period) -Work Environment & Equipment -Uniform and safety wear provided -Free onsite parking -Income Protection -Group Income Protection (available after qualifying period) -Social & Engagement -Summer Party or team activities -Christmas event -Awareness days and company supported activities -Employee Referral Scheme -Family Support -Enhanced Maternity Leave
Luogo : Braintree
Lingua / Livello :
Inglese : Fluente

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2026-183483 - Repairs Customer Service Representative