General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
  

Reference

2026-186272  

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Field Logistic and Service Engineer M/F

Employment type

Permanent

Part time / Full time

Full-time

Job description

Mission
The Field Logistic and Service Engineer ensures logistic and technical support for the customer. Is an active member of the Customer Support Team to maintain fleet availability and customer satisfaction.

Key Responsibilities

Logistics Support
• Tracks & reports in the dedicated tools the support required by 4BRD to meet their annual/long term fleet / production objectives – Spares, Repairs, Training, Test Rigs/Test Bed, Tools/GSE or any other support required. Issues on request Customer Return, Service Request, and any Significant Event to be tracked.
• Logistics support for items moving out of Indian Air Force to SAE/ Returning from SAE to the base by working closely with the Indian Air Force teams in the base, Safran India Team, SAPL Logistics team/Kanpur Hub and the Back office in France.
• Impeccable documentation preparation to ensure appropriate intervention in DLM for all contracts including items returning to DLM under Warranty.
• Develops and maintains an updated record of all Indian Air Force M53 assets and supports the SAE Gwalior FTA and the PSE/Forecasting team in France as required (in preparing their short/long term outlook).

Technical Support
• Represents the OEM at Customer sites or by roving, providing advice and recommendations on operations and maintenance of OEM's Products, as first technical interface between Customer and the OEM as defined by the commercial agreements.
• Work closely with SAE FTA in Gwalior, SAE back office in France and Safran India Team to support on Engine Test Bed and Test Rigs.
• Liaises with SAE Tech Support on Technical Queries and lead resolutions efficiently.
• Systematic maintenance of the CSC Tracker update.
• Preparation of QQOQCP document for issues involving Quality.

General
• Attend all meetings requested by the Team, in coordination with the Customer Support Manager (CSM) or Customer Support Leader (CSM/CSL). Supports Logistics of all SAE team visits to the Kanpur IAF base.
• High professional availability: Reachable and available during Indian Air Force/SAE working hours for communication, appointment attendance and as per SAE Field Service Manager instruction, back-up for dedicated SAE Gwalior FTA absence.
• Any assignment and / or additional assignments arising out of the Company's business that the management, in its subjective judgement, feels is suited to your background, qualifications or experience.

Candidate skills & requirements

Experience level (Min) 15 Years

M53 engine experience preferred

Ex-IAF experience added advantage

Position location

Job location

Asia, India, Delhi

City (-ies)

Candidate criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 8 years

Requester

Number of position(s)

1