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Programs / Customer Relations
Programs - Program manager level 1
Program Manager
Permanent
Professional, Engineer & Manager
Full-time
The Program Manager is responsible for ensuring compliance with objectives set by companymanagement and contractual commitments made to the customer. As such, the ProgramManager is the owner of the business plan and hasfinancial authority for the program, in accordance with the associated delegations ofresponsibility.The Program Managers :- establishes the framework and conditions for smooth execution of the program;- pass on the program objectives to the company's functional departments, within theirdelegated scope of responsibility;- are responsible for managing the program team;- manages all aspects of the program, including performance, cost, quality and lead-timeaspects;- ensure that information shared with the customer is consistent;- interface with the customer to identify sales opportunities, develop action plans and grow thebusiness.1. Pilot development programs and sustaining programs- Program Plan/Input and management (Task definitions, time frames and manpowerrequirements);- Develop and drive program objectives regarding Quality, Cost, Schedule, TechnicalPerformance and Customer Satisfaction;- Analyze and address risks and opportunities of the program;- Responsible for periodic program reviews (including Lessons Learned meetings) during theoverall lifecycle;- Monitor problem solving, drive root cause analysis and recovery plans definition whenneeded;- Coordinate interactions between departments to ensure the delivery of production andaftermarket activities, on-time, at the right level of quantity and quality;- Conduct and prioritize program changes;- Continuously evaluates the business case and drives continuous improvement initiatives;- Responsible for the contractual requirements and commercial performances.2. Responsible for the bib/no bid phase (or management decision for an internal R&D project)- With the sales or account manager, analyze the customer's needs andexpectations and develop the business case;- Coordinate the development of the non-recurrent and recurrent cost targets in relation withinternal teams, reviews for completeness and drives questions/improvements;- Create the Program Management plan (deliverables, program schedule, stakeholders, …);- Ensures completeness of the SOW compliance matrix;- Coordinate activities to prepare the recurring costs, nonrecurring costs, schedule andproposal.3. Drive interfaces with the customer during the overall life cycle of the program- Drive the relationship between customer and the Integrated Program Team (IPT);- Develop strong relationships with key customer personnel;- Organize regular reviews with the customer;- Communicate the voice of the customer within the organization;
BS, (Technical Concentration preferred)• Masters in Engineering Management or Business Administration, a plus.• 5+ years of product development, project management or program management supportexperience required.• Good communicator, integrator and team player.• Strong Project Management: scheduling, project management tools, risks and opportunitiesmanagement, problem solving.• Leadership skills, communication abilities (oral and written), rigor, organizational skills,tenacity, ability to face pressure• Ability to manage business partners and projects and initiatives across international timezones• Experience establishing and building Domestic and International relationships with the abilityto collaborate within and across organizational boundaries• Ability to analyze, summarize information and communicate with management• Technical knowledge: airworthiness (+ Safety Management System), engineering knowledgeon products, financial and budget follow-up, industrial organization knowledge, aerospaceknowledge• Experience with contracts and contract negotiation, a strong plusTravel required, estimated at less than 25%Expected US and international travel, as requiredSupport customer visits, trade shows, etc
4. Lead the Integrated Program Team (IPT)- Lead the IPT to meet the program objectives;- Management of direct reports, where required;- Matrix reporting from other sub-departments representatives (Project Management,Engineering, Configuration Control, QA, Manufacturing,Sales, Aftermarket interface, Supply Chain and Contract Management);- Closely work with Export Controls and Trade Compliance to ensure process compliance andimprovement;- Coordination of cross-functional management team.5. Drive program performance indicators, including;- NRC, RC, Margins, On-Time to Gate Adherence, monthly development dashboards,Sustaining program dashboard;- Develop future planning for assigned program;- Any other reports requested.6. Develop and implement action plans to grow the business- Manage business partners and consultants;- Propose strategic relationships to grow the business;- Identify sales opportunities, develop, implement and follow-up on action plans to grow thebusiness;- Develop forecasts and opportunities lists for long term growth of the business.7. Other duties as assigned.
$115,486 - $147,245
North America, United States, New Jersey
Bachelor's Degree
More than 5 years
No
1