General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.

Here, you will develop your skills and grow within a community of experts who enrich your experience every day.
Here, collaboration connects our teams across the globe.
Did you know? We have probably already flown together!
Would you like to join us? Learn more about Safran Cabin here.
(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)
  

Reference number

2026-190405  

Department

Quality

Job details

Domain

Performance and Support

Job field / Job profile

Quality - Quality management

Job title

A350 Lavatory Customer Programme Quality Assurance Director M/F

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

A350 Lavatory Customer Programme Quality Assurance Director – Safran Cabin

Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing programme quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and CUU industrial execution.
Represents Quality function in Programme IPT (Integrated Programme Team).
Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.
KEY RESPONSIBILITIES:
Airbus Quality Leadership
• Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations
• Own customer perception, trust and satisfaction
• Lead communication on:
o Performance and KPIs
o Non-conformities and quality escapes (NOE/QSR)
o Root causes and 8D
o Corrective and preventive actions
• Represent Safran Cabin in performance reviews and escalations
End-to-End Quality Performance Ownership
• Accountable for programme quality results:
o Reduction of FAL findings
o Elimination of recurrence
o Improvement of Airbus operational satisfaction
• Ensure all deliverables are robust, consistent and credible before customer exposure
• Act as single voice of quality towards the customer
Customer Voice & Deliverables Governance
• Capture and structure Airbus Voice of Customer and FAL findings
• Ensure:
o Proper prioritization and clarity of issues
o High-quality defect characterization
• Validate all outputs coming from execution teams:
o KPIs
o 8D / root cause analyses
o Action plans and closure evidence
• Guarantee compliance with Safran and Airbus standards
Contribution to FAL ↔ CUU Feedback Loop Performance
• Act as the customer-side driver of the feedback loop between Airbus and CUU
• Ensure alignment between:
o Customer expectations
o Delivered analyses and actions
• Bring continuous feedback on:
o Responsiveness
o Robustness of solutions
o Effectiveness of closure
• Support the transition from reactive problem-solving to defect prevention
Success Metrics
• Significant reduction of Airbus FAL findings (volume & recurrence)
• Improved Airbus Quality & Operations satisfaction
• High acceptance and robustness of 8D and corrective actions
• Measurable improvement of Safran Cabin reputation within Airbus
• Effective alignment between customer expectations and CUU execution performance
Stakeholder management & representation:
• Direct line management of 1 Programme Quality Engineer based in Toulouse (KPIs, reporting, follow-up) and doted line management of CUU External Quality
• Functional interaction with:
o CUU Quality and Operations teams
o Engineering and support functions
o Airbus FAL Quality & Operations stakeholders
o Programme IPT members

Candidate skills & requirements

supported by cross-functional experience in various business areas and proven leadership of business entities and multidisciplinary, multicultural teams within a matrix environment.
Demonstrated ability to drive change in complex contexts, federate internal and external stakeholders, and mobilize collective energy to achieve results.
Advanced negotiation, and communication skills; comfortable engaging ExCom, senior leadership, and external authorities.
Expertise in control plans, self-inspection, standards of inspection, nonconformity/MRB flows, and production quality KPIs.
Data-driven mindset; ability to make performance visible and drive continuous improvement.
Working languages: fluent English, French and /or Spanish will be appreciated

Bachelor's degree required; Master's degree in Engineering, Business, or Materials Management preferred; MBA is a plus.
10+ years of experience in Quality/Programme/Operations, including 5+ years leading multi-site programme or customer quality functions.
Aerospace industry experience and knowledge of applicable regulations.
Structured project/program management

Job location

Job location

North America

City (-ies)

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years

Additional Languages preferred

• English (Bilingual)
• French (Bilingual)
• Spanish (Bilingual)