General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.  

Reference number

2026-183386  

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Field representative

Job Family

CUSTOMER ASSISTANCE

Job title

Aircraft Interiors Field Service Technician 3 ($4,000.00 Hiring Bonus)

Employment type

Permanent

Professional category

Technician

Part time / Full time

Full-time

Job description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

(This position is located in Charleston, South Carolina)

Objective:
The Field Service Technician III provides on-site support at the Air Framer for Safran Aerospace Seats pertaining to interiors manufactured in USA, France and Great Britain. The team of Field Service Technicians provides assistance to Air Framer / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all built Aircraft with Safran Seats product. All rework preformed at the Air Framer must adhere to Safran Seats drawings, specifications and specific rework instructions. This position will work under minimal supervision and reports to the OSS Manager on a daily basis. This position is capable of managing complex issues, supporting Tech I and Tech II levels, and escalating to the appropriate management level as needed.

Main Function Responsibilities:
A) Rework and stamp pickups self-identified and/or written by Air Framer and/or customer during the build of the Aircraft.
B) Diagnose faulty electronic components using computer software and multi-meter successfully down to the root cause.
C) In a highly efficient manner, adjusts misaligned panels, trim pieces, harnesses, electrical components, factory installation issues and other various jobs.
D) Create emergent removal paperwork to install / replace parts at the Air Framer.
E) Sustains a high-quality level of workmanship at all times.
F) May train other team members in particular field expertise (paint, avionics and etc.).

But what else? (advantages, specificities, etc.)

International and/or Domestic travel required; Approximately 2-4 weeks per year

*This position is not eligible for visa sponsorship*

Candidate skills & requirements

Qualifications Requirement:
A. Education & Qualification:
• High School Diploma or equivalent required. Associate's degree in a related technical field preferred.

B. Work Experience - Technical knowledge:
• 4 years of Field Service experience related to troubleshooting and repairs required.
• Prefer field service-related experience on aircraft interiors.

C. Professional Skills:
• Knowledge of Safran passenger seating preferred.
• Natural mechanical ability with hand and power tools.
• Navigate through CMM's, Drawing's, PQS and install documents to find solutions to resolve issues.
• Experienced reading and interpreting documents such as electrical drawing, MSDS sheets, maintenance manuals, product specifications and service bulletins.
• Expert in reworking all different seat class types or is considered to be a specialist in a specific area. This includes: electrical troubleshooting, painting, declam and cosmetic repairs.
• Good computer knowledge and have familiarity with MS office applications.
• Proficient with Safran actuation software.
• Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications.
• Valid driver's license and the ability to obtain a passport.

D. Behavioral Skills:
• Ability to work efficiently under stressful situations.
• Follow instructions and complete jobs in a timely manner.
• Customer service is essential for this job and the employee must have excellent communication skills, verbally and handwritten.
• Must have the availability to work various hours, after hours and weekend as needed.
• Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day.
• Willing to travel to other Air Framer FALs in other state and other international Safran sites on some occasion.

E. Desirable Aspects:
• Hands on electrical troubleshooting knowledge i.e. testing voltage and continuity.
• Demonstrated participation in continuous improvement efforts
• Clear written and verbal communication

Annual salary

based on experience and market

Job location

Job location

North America, United States, South Carolina

City (-ies)

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No

Requesting party

Number of position(s)

1