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Performance and Support
Customer services and support - Service and business development
Business Development Director - Americas
Permanent
Employees / Staff
Full-time
The position is responsible for enhancing & strengthening the customer relationship with the assigned key airlines and lessors mainly in North America but could include South/Latin America. The successful candidate will support business growth across SAFRAN Group including Aerosystems, Cabin Group, Seats Group, Landing Systems, Electronic and Defense, Electrical & Power and Nacelles while supporting related Aftermarket activities of these Safran companies.Responsibilities/Duties: - Develop, maintain and enhance relations between Customers and SAFRAN leadership. Create and facilitate a formal contact plan for relationship-building meetings between SAFRAN personnel and their airline counterparts.- Help to achieve positive SAFRAN image and recurring business- Frequent, consistent, and regular engagements with key customer accounts- Organize periodic business review meetings, product previews and demonstrations.- Contribute & support SAFRAN's strategic business growth and objectives. - Develop and coordinate a SAFRAN-wide account strategy for assigned customers, ensuring alignment of customer priorities, engagement plans, business opportunities and executive interactions across part- Provide accurate and timely information to SAFRAN personnel and maintain all relevant information about the assigned customer account(s) including strategic & engagement plan, mapping key customers landscape, fleet data, future fleet plans, sales opportunities, competitors positioning, etc.- Support SAFRAN company's annual sales and marketing plans. When appropriate, support successful closure of sales campaign using information & guidance provided by SAFRAN's Groups.- Provide intelligence and support the Sales teams in RFQs/tender/bids, and bundle proposals that are financially and operationally feasible.- Promote SAFRAN's products and concepts. Identify opportunities and anticipate the future requirements from customer(s). - Primary customer focal for all SAFRAN assigned Companies for linefit / retrofit opportunities and other opportunities, which may occur.- Act as the voice of the customer within SAFRAN, communicating customer priorities, expectations, strategic direction and key concerns to relevant SAFRAN companies and leadership. - Support Aftermarket activities of Safran entities, monitor significant customer performance concerns, and facilitate cross-company coordination and executive engagement to prevent or resolve escalations.
- Support awarded programs through key development and entry-into-service phases, facilitating customer communication and cross-functional coordination in the event of significant delays, disputes or performance concerns. - Set-up and coordinate regular executive level meetings (ERM, BRM,…) between airlines and SAFRAN companies- Participate in and host Customers at major industry shows and events.- Assist in the identification of potential useful business partners that fully comply with SAFRAN Trade Compliance requirements.- Host and attend frequent telecons and virtual meetings.- Fully support accounts receivable efforts.- Provide timely and accurate reports including but not limited to: updated information about assigned key accounts.- Be capable of acting on behalf of, or in lieu of VP BDA as requested.- Support in the analysis, verification, and preparation of market intelligence.Key Success Measures:• Contributes to business growth and positive image of SAFRAN.• Meets strategic business objectives.• Customers' satisfaction and appreciated or recognized by the Customer(s) as a SAFRAN “go-to” person.• Branch Sales and Executive Management satisfaction.• Ensure Trade Compliance standards are fully adhered too.
- Demonstrated ability to establish, build and maintain effective relationships with Customers and achieve business growth objectives.- Excellent level of English skills (spoken & written) is mandatory - Effective communicator with multiple stakeholders to achieve desirable outcomes.- Adaptability to local culture (political, geopolitical and industrial environment, language(s), decision-making circuits and processes, within the framework of a campaign, implicit or explicit choice criteria, formalism, influences, etc.) and local regulations- Excellent understanding and execution of digital applications for marketing and sales required.- Bachelor's degree required, degree in Business/Engineering fields preferred; MBA preferred.-The selected candidate will need 8+ years of experience in commercial airlines, the Safran Group and aviation in general; significant experience in 1-2 of these areas could also suffice.- Experience in institutional / high level relations abroad is an additional asset- Knowledge in Aftermarket activities- Knowledge of Safran Group (organization, decision-making and communication processes, DIRI framework, etc.) and its products with a focus on those considered in the geographical area-Experience engaging commercial airlines in product development or sales efforts. Experience within the interiors segment is preferred.
TBD
North America, United States
Bachelor's Degree
More than 8 years
English (Fluent)
No
1
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