Informations générales
Entité de rattachement
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME.
Safran Aircraft Engines conçoit, produit et commercialise, seul ou en coopération, des moteurs aéronautiques civils et militaires aux meilleurs niveaux de performance, fiabilité et respect de l'environnement. La société est notamment, à travers CFM International*, le leader mondial de la propulsion d'avions commerciaux courts et moyen-courriers.
* CFM International est une société commune 50/50 de Safran Aircraft Engines et GE Aerospace.
Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.
Référence
2026-176491
Service de rattachement
KMFB
Bloc personnalisable n°3
Type de poste
Externe
Description du poste
Domaine métier
Programme / Relations Clients
Métier / Emploi
Support et services client - Field representative
Intitulé du poste
Ingénieur-e ASE (Airframer Support Engineer) BOEING F/H
Type contrat
CDI
Statut (CSP)
Ingénieur & Cadre
Temps de travail
Temps complet
Parlons de votre future mission
The ASE will provide leadership, technical direction, and support to the airframer and customers, as well as to other CFM field personnel in the operation of assigned engines (LEAP-1B).
Main tasks include :
- Interface with all levels of customer and company organizations
- Provide on-site assessment of activities to anticipate issues
- Provide a comprehensive report of engine problems and customer requests
- Contribute to product and service improvement:
- Identify/capture perceptions and needs of operators and integrators in the field
- Propose corrective actions and improvement paths
- Identify the occurrence of major events
- Ensure effective communication within the front office
Essential Responsibilities :
- Act as the front office for all customer requests
- Support investigations (root cause analysis, troubleshooting, etc.) and closure of quality issues in coordination with the Back Office (Engineering, Quality)
- Record all necessary information in information systems
- Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure continuous reduction of disruptions for customers
Job Specifics
Teamwork and on-call duties.
Affiliated Entity
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment, and interiors), space, and defense. Its mission: to contribute sustainably to a safer world, where air transport becomes more environmentally friendly, more comfortable, and more accessible. Present on all continents, the Group employs 92,000 people and generated revenues of €23.2 billion in 2023, holding leading global or European positions in its
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Main Interactions :
- External: Airframer, airlines
- Internal CFM: Safran Aircraft Engines and GE (Customer Program Managers, Services Teams, Customer Quality)
The position is based in Seattle, for a start as soon as possible.
Parlons de vous
Key Information :
- Field Representative
- Customer Support and Services
- Located in Seattle, United States
- Permanent Contract, Full-time
- Master's Degree
- More than 5 years of experience
- Fluent English
Knowledge / Skills :
- Strong knowledge of mechanics and engine operation, as well as technical expertise in engine assembly and maintenance documentation
- Knowledge of PART 21G or PART 66 or PART 145 is recommended
- Experience in jet engine or aircraft manufacturing is an asset
- Strong oral and written communication skills: ability to make formal presentations at all organizational levels, to customers and partners, and to respond in high-pressure environments
- Technical English required, fluent spoken English
Qualities :
- Leadership
- Responsiveness
- Rigor
- Team spirit; excellent interpersonal skills (Partner, Airframer, and Customer Interfaces)
- Availability and flexibility to adapt to scheduling constraints and customer-imposed changes
Localisation du poste
Localisation du poste
Amérique du Nord, Etats-Unis
Ville
Seattle
Critères candidat
Niveau d'études min. requis
BAC+5
Niveau d'expérience min. requis
Supérieure à 8 ans
Langues
Anglais (Courant)