General information
Entity
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
Reference number
2026-185352
Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - On site technical support
Job Family
PRC01-016
Job title
OSS Technical Coordinator Leader – Shanghai M/F
Employment type
Fixed Term contract
Contract period
3 years
Part time / Full time
Full-time
Job description
Team Management and Operations Coordination
The OSS Technical Coordinator Leader in Shanghai shall
• Retrieve and analyze the list of non-conformities raised by the Customer / Final Customer ;
• Determine and justify the liability of each non-conformity raised ;
• Retrieve documentation (drawings and/or specification and/or rework instruction) from the Safran Cabin information system to define/confirm the rework intervention sequence on A/C ;
• Assess and confirm the need for replacement parts as necessary to complete the intervention - Check on-site hospital stock and inventory on other sites and place the necessary orders/replenishment orders in the system, with support from the Toulouse OSS team as necessary ;
• Assess the need for assistance from the Customer prior to OSS interventions and raise requests accordingly;
• Plan the FAL interventions taking into consideration the following priorities ;
o A/C Milestone priorities on the current day, if any ;
o Open items (NC's) in specified reactivity window ;
o A/C Milestone priorities on the following days, if any ;
The listed interventions for the day shall include an extra buffer to be used in the event of unforeseen situations (ex: no access in aircraft requiring re-scheduling);
• Communicate the list of interventions planned during the day to the OSS operational team intervening on A/C and collect feedback at the end of the working shift – re-schedule any intervention which could not be completed.
Key performance indicators:
• OSS reactivity (% of interventions closed within the reactivity window specified by the Customer) ;
• OSS efficiency (% of tasks completed versus planned over the day)
• OSS re-open rate (% of interventions re-open by the Customer, either due to administrative issue or poor rework quality – OSS Quality indicator)
Logistic Support
The OSS Technical Coordinator Leader in Shanghai shall:
• Organize and manage hospital stock on site, including storage and transportation (pending stockroom availability from the Customer);
• Analyze and optimize logistic procedures on site as deemed necessary for greater efficiency ;
• Review, prepare, and route part requests in the system ;
• Follow-up status of shipments to and from Home Base ;
• Monitor shipments, costs, timelines, and productivity - Address and resolve shipment issues ;
• Address and resolve inventory discrepancies if any ;
• Liaise and negotiate with Suppliers and Retailers as necessary to support operations;
• Answer Customer queries
Candidate skills & requirements
Education: Bachelor's degree required and Focus in Engineering preferred.
Experience: Experience in Aerospace is required.
Computer Skills: Competent with MS Office programs. Knowledge of ERP (e.g. SAP) is a plus.
Other Skills: Technical Worker, knowledge of logistics (e.g. inventory management), reading and understanding of technical drawings
Additional Preferred Skills: Ability to resolve problems, ability to adapt quickly on difficult situations, willingness and /or curiosity to go beyond the normal work scope, ability to work under pressure, agility, availability
Job location
Job location
Asia, China
City (-ies)
Shanghai
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
Requesting party
Number of position(s)
1