General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.
  

Reference number

2026-187897  

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Account Manager

Employment type

Permanent

Part time / Full time

Full-time

Job description

Your primary targets will be:
- to increase Safran Helicopter Engines business, sales and market share
- to foster the loyalty of your customers, notably through the signature of service contracts
- to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market
- (up to 50% of the activity in the field – overseas, mainly in Asia)

To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers.


Job Description:

- Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months
- Drive revenue growth and achieve sales target.
- Lead all commercial negotiations in your market with existing customers & partners
- Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc.
- Pilot the cash collection from customers
- Participate in continuous monitoring of internal controls where necessary and ensure compliance
- Participate to all improvement initiatives with the rest of the department and other company departments
- Propose best commercial solution according to situation and customers' needs, in compliance with the contractual agreements and company commercial policies
- Draw up commercial offers factoring in the company's commercial policy
- Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount)
- Ensure overall Contract execution and contractual deliverables
- Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders
- Build up and manage 12 months sales forecast and ensure sales objectives are being followed
- Maintain and develop strong relationship with existing customers
- Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers
- Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies
- Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool.
- Pilot contract renewals and lead all offers and contract reviews
- Leader for customer satisfaction through feedbacks and customer surveys

Candidate skills & requirements

Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required
- Strong interpersonal & communication skills
- Strong business acumen with good data and analytical skills
- Strong negotiation and selling skills
- Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage
- Microsoft Office knowledge is required (Excel, Powerpoint, Word)

Job location

Job location

Asia, Singapore

City (-ies)

Applicant criteria

Minimum education level achieved

Master Degree

Minimum experience level required

More than 3 years