General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.
  

Reference

2026-185863  

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Field representative

Job title

Field Representative

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

JOB TITLE: Field Representative
LOCATION: Johannesburg, South Africa
WORK PATTERN: Hybrid


Safran – Here, we craft excellence together.

At Safran, excellence is a journey – and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision

About the Role:


• Ensure Operational Readiness: Support customers in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations.

• Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement.

• Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service.

• Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability.

• Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement.


Scope of Responsibility:

• Operators.
• Third-Party Maintenance Centre's.
• Safran HE Network Partners.

Performance Indicators

• Annual customer visit requirements as defined by the Field Representative Manager
• Customer requests follow-up & closure
• Customer complaints (Product or technical support)
• Maintain Fleet Data across allocated fleet to greater than 85%
• FLY Event Report quality

But what else? (benefits, specificities, etc.)

Here, we craft excellence together.
Why Safran?

• A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries.

• Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.

• Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further.

• Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality.

• A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement. Whatever your background, together we aim for excellence.

Get involved:

We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs.

Candidate skills & requirements

What You'll Bring

Essential:

• Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears.
• At least 24 months of successful experience in gas turbine maintenance or repair, and/or as a technical support interface specifically in the helicopter domain.
• Must demonstrate working knowledge of the language used in maintenance documentation.
• Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams).
• Willingness to travel frequently for professional purposes.
• Provide 24/7 out of hours AOG technical support on a 1 in 4 week rota.

Desirable:

• Attendance at theoretical and practical training sessions on Safran HE products.
• Proven experience as a technical or operational support interface.
• Up-to-date training in Human Factors and Aviation Legislation.
• Knowledge of helicopter airframes.
• Advanced proficiency in standard office software applications.

We know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert. We encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the hiring process that may better facilitate your participation. 

Position location

Job location

Sub-Saharan Africa, South Africa

City (-ies)

Requester

Estimated arrival date

11/01/2027

Number of position(s)

1