General information
Entity
Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.
Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.
With more than one million seats installed across the fleets of the world's leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.
Reference number
2026-187632
Job details
Domain
Performance and Support
Job field / Job profile
IT - IT entity manager
Job title
IT Site Manager - Safran Seats Dubai M/F
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
Ready to take part in shaping the future of aerospace in the Middle East? Safran Seats is expanding its industrial footprint with a brand-new production plant, bringing our expertise even closer to customers and the region's dynamic aviation hub.
To join this exciting new journey, we are now seeking an experienced IT Site Manager to act as the primary IT representative for our new facility in Dubai.
As a member of the team, you will ensure the delivery of high-quality IT services, drive operational excellence, and serve as the key liaison between local business teams and central IT functions
Your key responsibilities will include :
1. Site IT Operations & End User Support
• Ensure the effective delivery of IT services to all site users.
• Act as the escalation point for major incidents and business-critical issues.
• Coordinate local support resources and service providers to maintain operational continuity.
• Drive user satisfaction through responsive support and continuous service improvement.
• Support the deployment of new technologies, digital initiatives, and workplace solutions.
• Guarantee compliance with corporate IT standards and security policies.
2. Administrative & Governance Activities
• Manage local IT budgets, assets, contracts, and vendors.
• Maintain accurate documentation of IT assets, processes, and service procedures.
• Ensure compliance with internal controls, audits, and cybersecurity requirements.
• Monitor and manage local IT expenditures and operational commitments.
• Participate in governance reviews and operational committees.
3. Reporting & Performance Management
• Prepare and present regular operational reports to site management and IT leadership.
• Track and communicate KPIs related to incidents, requests, service levels, costs, risks, and project status.
• Identify trends, service issues, and improvement opportunities.
• Provide visibility on site priorities and operational challenges.
4. Coordination with Central IT Teams
• Represent site requirements and priorities within central IT organizations.
• Ensure efficient communication between business stakeholders and corporate IT teams.
• Coordinate infrastructure, cybersecurity, application, and digital transformation projects.
• Facilitate the implementation of global initiatives while considering local operational constraints.
• Support major IT changes and ensure successful adoption by end users.
But what else? (advantages, specificities, etc.)
This position is based in Dubai, UAE.
Candidate skills & requirements
- Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related discipline
- 7 to 10 years of experience in IT operations, infrastructure, service delivery, or IT management roles within an international context.
- Proven track record supporting manufacturing, industrial, or multi-site environments.
- Experience managing stakeholders at both operational and management levels, with strong coordination skills across cross-functional teams and external service providers.
- Solid knowledge of IT Service Management (ITIL principles preferred), and strong understanding of workplace services, infrastructure, networking, cybersecurity, and end-user computing.
- Excellent communication and presentation skills, with strong analytical, organizational, and problem-solving abilities.
- Customer-focused, hands-on and proactive leader with effective interpersonal and relationship-building skills.
- Able to work successfully in matrix and multicultural organizations; resilient, adaptable, and results-oriented.
Job location
Job location
Mideast, United Arab Emirates
City (-ies)
Dubai
Applicant criteria
Minimum education level achieved
Master Degree
Minimum experience level required
More than 5 years